Drivetime's reply to: No do not buy they lie to get you to their lot then up down payments and try to get you to buy what they want not what you want. Gastonia NC lot is awful!!

Hello Tracy,

Thank you for providing your review and I truly apologize for any frustration you encountered during your sales experience. Please know that we certainly did not mean to mislead you in any way pertaining to the down payment options that were provided to you on a desired vehicle.

Our goal is to provide the most accurate information during the pre-approval process, including the down payment. It is important to know that these decisions are pre-approvals and are not guaranteed. When you arrive at our dealership, your down payment requirements are subject to change based on the required documentation that is provided such as proof of residency and proof of income. In addition, our sales staff will obtain your most current credit score and help you get into a vehicle that best suits your personal needs and budget.

We strive to provide the most accurate information to our entire sales staff and provide adequate training should anything change in regards to our sales process. In addition to being contingent on the knowledge with our daily inventory that arrives at our dealership. If a particular inquiry or concern arises during your sales experience, our management team is also available to answer those questions in a timely manner.

We truly appreciate all feedback and will be providing appropriate training or coaching opportunities in an effort to hinder this situation in the future. Should you wish to discuss your experience in further detail, please contact our Customer Relations department at (800) 965-8043 and a representative would be glad to assist further.

Respectfully,
Jodi-Customer Relations
Tracy M Aro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No do not buy they lie to get you to their lot then up down payments and try to get you to buy what they want not what you want. Gastonia NC lot is awful!!

Was told no down payment for 2 weeks then went to 100 then as I was getting a ride 75 miles to the lot they called and changed it to 500. Manager put it off to the salesman not knowing which shows as a manager he doesn't train his employees.

Very sorry people!! Noone likes a liar!!!

Cons:
  • Given the runaround
  • Lied to for 3weeks by management and salesman
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Drivetime's reply to: Don't purchase anything from this company

Hello Darren,

Thank you for sharing with us your review. I want to sincerely apologize for the mechanical concerns that you are experiencing, in addition to the dissatisfaction regarding the coverage that is provided through SilverRock, your Vehicle Service Contract provider.

Please know that we inspect and evaluate each pre-owned vehicle prior to sale in an effort to avoid mechanical malfunctions thereafter. However, due to the nature of pre-owned vehicles, these concerns may sometimes occur after sale. For this reason, we provide a 30-day/1,500-mile Limited Warranty, in addition to the optional Vehicle Service Contract that you had mentioned to assist in most mechanical concerns after that. Please keep in mind that at times repairs will be needed on the vehicle, which may be treated as a non-covered component and would be considered the customers’ cost of ownership.

Should you wish to discuss your review in further detail, I would encourage you to reach out to our Customer Relations department at (800) 965-8043 and a representative would be glad to address your concerns. We appreciate all feedback and will be providing any appropriate coaching or training opportunities in an effort to prevent this situation in the future.

Respectfully,
Jodi-Customer Relations
Darren C Yrc

Don't purchase anything from this company

Drivetime - Don't purchase anything from this company
Drivetime - Don't purchase anything from this company - Image 2
Drivetime - Don't purchase anything from this company - Image 3

This company is *** up, they sell lemons and the warranty company won't honor the warranty *** theiving BASTARDS. Pictures of bent turbo fins and they said it was caused by an outside source!!!! FOH *** CLOWNS

Loss:
$9000
Pros:
  • Ripped company
Cons:
  • Warranty
Reason of review:
Warranty issue

Preferred solution: Full refund

Drivetime's reply to: Denied approval due to being a delivery driver

Hello,

Thank you for writing your review and I am deeply sorry that we had some concerns when it came to verifying your proof of income during your visit with our dealership. Please know that DriveTime strives to provide a secure and successful car buying experience for all of our potential and current customers.

Here at DriveTime, we understand that a potential customers income might fluctuate based off of their employment or job duties. However, the required documentation for proof of income is to provide either three months of paycheck stubs or three months of bank statements which must be presented during the sales process. At this time DriveTime is unable to accept any income that is generated through the commercial use of a vehicle as a source of budgeting for Bridgecrest financing, whom is our loan servicing partner. An example of commercial use would include Ridesharing or On-demand Food Delivery. We would like for all our potential customers to know of their option to engage with outside financing as well. Again, my apologies for any confusion regarding our sales process.

We certainly appreciate all feedback, both positive and constructive, and will be using this to help improve our sales process. Should you have any questions regarding the qualifications or sales process, please contact our corporate sales team at (800) 965-8042 and a representative will be glad to assist you.

Respectfully,

Jodi-Customer Relations
Anonymous
map-marker Wayne, Indiana

Denied approval due to being a delivery driver

Drivetime - Denied approval due to being a delivery driver

I was denied my approval although I bc an prove how much I make as a delivery service driver. I do food and grocery deliver and they said that doesn’t count as real income.

Oh, ok! That’s how I make a living and have for years now thank you!

Contractor/apps work has been around for awhile now and is going to be a big thing in the coming years. Get with it Drive time!

Drivetime's reply to: Scamming people in need

Hello Bryan,

Thank you for sharing your feedback. I sincerely regret to hear about the hardship you are going through and I am truly sorry to hear that you are unhappy with the overall structure of your financial contract, as well as the service you had received during your recent interaction with Bridgecrest.

Please know that we try to maintain a sense of transparency by disclosing our prices online and posting them on every vehicle for sale at our dealerships. Additionally, it is important to remember that each customer is provided with a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, the finance charge, the amount financed, the total amount expected to be paid throughout the life of the loan, and the total sales price.

It is also important to mention that our customers are welcome to utilize third party financing for any of the vehicles on our lot if they are not satisfied with the financing options offered through Bridgecrest.

That said, please keep in mind that Bridgecrest is technically a separate business, and any concerns regarding their assistance options should be addressed with them directly. I would strongly recommend reaching out to them for further guidance on navigating your financial hardship.

I want to apologize again for any frustration this situation has caused. If you would like to discuss your concerns with us directly, please feel free to contact our corporate Customer Relations team at (888) 290-0148.

Sincerely,
Jacob – Customer Relations
Bryan p Vpg
map-marker Bradenton, Florida

Scamming people in need

I bought 2 cars through driverime. Worst mistake ever.

If you wanna pay 21 plus in interest and pay 4 to 5 times what vehicle is worth Drivetime is the place. Tell you they're there to help. Well there not once you sign your name they could careless about you. I recently got sick and cannot work anymore and got put on permanent disability.

I went to drive time talked to them and nothing they can do.

I wanted to trade my car in ok so they sold it to me for 17,500 there trade in figure was 2,500 so i called Bridgecrest who is the bank drivetime uses for there loans and explained and basically told me tough *** They dont care about you what so ever. Dont buy anything from these thieves

Loss:
$17000
Pros:
  • Adds all payments into one
Reason of review:
Scamming people in need

Preferred solution: Let the company propose a solution

Drivetime's reply to: They offer the worst gap coverage ever

Hello Jesse,

Thank you for sharing your experience with us. I am sorry to hear your vehicle was involved in a collision, and we certainly hope all parties involved are safe and unharmed.

We apologize if clear expectations were not set when you purchased the GAP ancillary product with your vehicle. We do understand you purchased this product in the event the vehicle experiences a total loss for additional financial protection for your loan, and we can only imagine how frustrating a situation like this can be for our customers.

You are correct, the vehicle would have to be deemed a complete loss in order to engage the GAP coverage. Most times the GAP coverage would assist in paying off the remainder of the financed loan after the auto insurance pays off the value of the vehicle, so there would be no monies owed to the loan. However, if there is no auto insurance, then GAP would have to order an inspector to make that determination. Please know the inspectors are never related to SilverRock and are ordered through a third party service for an unbiased professional opinion. If the vehicle is determined to be a total loss then GAP would cover a portion of the value, but if it is in fact repairable then they would not be able to offer any assistance towards the repairs.

We again thank you for your feedback and send our deepest apologies for any frustration you may have with our GAP product. Should you wish to further discuss your review, you may reach out to our corporate Customer Relations department at (888) 290-0148.

Respectfully,
Rebekah – Customer Relations
Jesse W Tuo

They offer the worst gap coverage ever

Drivetime - They offer the worst gap coverage ever

Silver rock gap coverage is a total waste of money Do not fall for it like I did they are saying my car is not totaled even though it's really worth 6500 blue book and it has $7000 worth of front end damage they had their own inspector look at the car and make their decision they said I can get my own appraisal and they will take it into consideration we all know how that will go do not get silver rock gap coverage it is a waste of your money your car has to be 100% totaled In order for them to pay out go elsewhere

Loss:
$18000
Cons:
  • Being ripped off
Reason of review:
Bad quality

Preferred solution: Full refund

Drivetime's reply to: Ripped off car lot

Hello Shauntane,

Thank you for providing your review and I am sorry to hear of your disappointment in regards the total purchase price of you current vehicle.

In regards to your final purchase price, please know that it is our goal to be transparent with our customers. During contracting, DriveTime provides a personalized Federal Truth in Lending Disclosure to each customer which outlines a detailed breakdown of their APR, finance charge, total amount financed, total amount expected to be paid throughout the life of the loan, and total sales price.

In addition, I truly apologize if you are not happy with the mechanical coverage that is offered through SilverRock. Please know that every pre-owned vehicle sold comes with a 30 day/1,500 mile Limited Warranty at no additional cost, along with an optional Vehicle Service Contract (VSC) that offers assistance in most situations thereafter. Should you have further inquiries about the coverage on your vehicle, please contact SilverRock, your VSC provider, at (877) 584-3848 and a team member would be pleased to help you.

Again, I am sorry if you felt that we misled you in any way regarding the pricing of your vehicle, in addition to any concerns that you might have had pertaining to one of the optional ancillary products presented to you during your initial sale. We truly appreciate all feedback, both beneficial and constructive, and will be using this to improve our level of customer service. Should you have further questions, please contact our Customer Relations department at (800) 965-8043 and a representative would be glad to assist.

Respectfully,

Jodi-Customer Relations
Shauntane

Ripped off car lot

My truck 2010 Dodge Journey value is 5500 why is I am paid 467 month for 60 months. That amount can pay for three vehicle!

I have problems with vehicle since day one! This car lit easy to get a vehicle but overcharging their customers for this vehicles.

This company worst than Rent Center! Warranty service is not worth it also

Loss:
$15000
Pros:
  • Ripped company
Cons:
  • Debt
Reason of review:
Problems with payment

Preferred solution: Price reduction

Drivetime's reply to: Over priced and lemon cars

Hello,

Thank you for taking your time to write a review. We are saddened to hear about the experience you had with your vehicle that was purchased from DriveTime. It certainly can be disappointing and frustrating to ever need repairs on our vehicles, as they are a life line for many.

It is DriveTime’s goal to provide affordable and reliable vehicles to all our customers, which is why we first perform a multipoint inspection on all our vehicles. At DriveTime, we understand that we cannot predict when future repairs may be needed, and it is for this reason that DriveTime provides a Limited Warranty for mechanical failures for the first 30-days/1,500miles at no cost to our customers. In addition to these two services, we also offer an optional 5-year/50,000miles Vehicle Service Contract (VSC). A list of coverage can always be located on line at www.sr-repairs.com

In regards to the return of your vehicle, a repossession can be involuntary, such as a recovery agent picking up the vehicle; or voluntary, such as a customer returning the vehicle to the dealership lot and surrendering their possession of the unit. We apologize if you may have received any incorrect information about the contract rescission and would encourage you to reach out to Bridgecrest with any questions at (800) 967-8526.

DriveTime values all feedback and thanks you again for your time. We would like to offer an apology for any frustrations you may have. Should you wish to further discuss your review, you may reach out to our corporate Customer Relations team at (888) 290-0148 and we will be glad to speak with you.

Respectfully,
Rebekah – Customer Relations
Anonymous
map-marker Richmond, Virginia

Over priced and lemon cars

I thought this was a good place to get a car. Wrong had the car for a 6 months had to put $2000.00 in the car on December 11, 2018.

Turned around June 16, 2019 the vacuum vacuum pump went that was another $1000.00. Their warranty is garbage. They never can do anything to help you. So I returned the car because I couldnt afford to pay a note on the car and keep rhe car running.

They sent me a letter saying that they repossessed the car when in fair I turn the car into them on July 4, 2019. Then said that they sold the car for 2300 and that I owed them 8051.15.

Cons:
  • Safety of customer not a concern
  • Runaround from their support team

Drivetime's reply to: The 2017 Chevy Malibu that broke down the same day I bought it

Hello Kelvin,

Thank you for writing your review and I truly apologize for an inconvenience that this unfortunate situation may have caused you. I am greatly sorry to hear of the mechanical breakdown that you experienced just hours after purchase. We certainly understand that everyone has engagements to attend and we certainly don’t want anyone to have to miss them.

Since every vehicle is pre-owned and we are unable to predict if or when mechanical concerns might arise, every vehicle sold comes with the 30 day/ 1,500 mile Limited Warranty along with an optional Vehicle Service Contract to assist in most situations.

In addition, please know that we do our best to make sure our customers receive any type of refund in a timely manner. Our dealerships work promptly on completing the paperwork needed and is then processed in our corporate offices in Arizona. While we sometimes are able to expedite these refund requests, this process can take up to 14 days, as it requires a live check to be created and sent from our corporate office.

Again, I truly am sorry to hear of your disappointment in regards to your overall experience. Should you further wish to discuss your review, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.

Respectfully,
Jodi-Customer Relations
Kelvin W Cfg

The 2017 Chevy Malibu that broke down the same day I bought it

I bought a vehicle from you guys at drivetime in Downey off of Firestone. I purchased a 2017 Chevy Malibu.

The vehicle broke down on me within having the vehicle only a few hours. It ruined my plans for the night and is one of the worst car buying experiences I’ve ever had. So I have to get the vehicle towed the next day on Saturday August 3rd and I was told they would have my refund expedited to me which from what I know means fast. Why have a 5 day return policy when u can’t get your money back in 5 days.

This is unheard of. Your company is ran so unprofessional it’s sick. I’ll never get a car from you guys again. I need my money back.

This is very frustrating. I paid with a debit card so I should receive my money back via debit card.

Loss:
$1
Pros:
  • Nice people
Cons:
  • Bad quality cars
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Drivetime's reply to: They will do as they promise

Hello Gary,

Thank you for writing your review and I can certainly understand your resentment in regards to the condition of your vehicle upon purchase. I want to assure you that we certainly take everyone’s safety into consideration and never want anyone to be put in harm’s way or in jeopardy.

Please know that every vehicle sold from DriveTime is pre-owned and inspected prior to being placed on our lots for sale and that our focus in the multi-point inspection is primarily the safety and reliability of the vehicle. During the inspection process, we make sure the tires on our vehicles meet specific measurements that fall within the national highway standards guidelines. Since our vehicles are pre-owned, we are unable to predict if or when automotive concerns might arise. For that reason each Drive Time vehicle comes with a 30 day/1,500 mile Limited Warranty at no cost to you, along with an optional Vehicle Service Contract available for purchase to assist in most situations after that.

Again, I can certainly understand your frustration regarding your current situation and apologize greatly for any inconvenience this might of caused. At this time, I would strongly encourage you to contact our Customer Relations department at (800) 965-8043 and a representative would be glad to assist you further.

Respectfully,
Jodi-Customer Relations
Gary G Ypm
map-marker Roseland, New Jersey

They will do as they promise

They sold us a car very unsafe because of cheep tires that have been plug 8 times on back front tires were different make then wife like to got killed because couldn't drive car when road was wet they said screw you an wouldn't do anything thrn stop taking our calls.

Loss:
$1900
Reason of review:
Not as described/ advertised

Preferred solution: Car us unsafe because of tires wife like to got killed because of unmatched tires recaps that had multiple plugs 3 different tire companys told me to park couldn't believe how they got buy with it leaving the lot an they at drive still say it's safe to dr

Drivetime's reply to: Sold us a car with a bonded title

Hi Connie,

Thank you for bringing this matter to our attention and we are truly sorry to hear about any inconveniences you may be experiencing after paying off the vehicle you purchased from DriveTime.

Please know that DriveTime will not purchase any vehicles with salvage or bonded title.

We would encourage you to reach out to our corporate Customer Relations team should you wish to discuss this further at (888) 290-0148 and a member of our team will be happy to speak with you. Again, we greatly apologize if you felt misled in any way.
Connie S Nrw

Sold us a car with a bonded title

Drive time sold us a 2007 Cadillac SRX, we made all of our payments, paid the car off early and when we were ready to trade it in on a newer car, the title came back as bonded, which makes the car virtually worthless. Apparently it is worth less than salvage price.

Loss:
$10000
Pros:
  • Vehicle
Cons:
  • Sells cars with bonded or salvage titles
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Drivetime's reply to: My Experiences with Drive Time.

Hello,

Thank you for leaving your review. I am truly sorry to hear that you had encountered engine issues with both of the vehicles you had purchased from our company.

While our vehicles do undergo an initial inspection in order to ensure that it meets our quality standard, there are sometimes instances in which mechanical malfunctions may occur post-sale. We are unable to determine when components will fail. To alleviate the potential impact on our customers, each of our vehicles include an initial 30-day/1,500-mile Limited Warranty, as well as an optional Vehicle Service Contract that we offer at the time of sale for further peace of mind.

Additionally, it is important to keep in mind that each customer is provided with an Experian AutoCheck Vehicle History Report at the time of sale. This report may indicate a prior accident record, a rental or government vehicle, registration in a storm area, and/or a theft record. While we try to identify these factors prior to sale, it is important for our customer to keep in mind that we would have no knowledge of any unreported accidents or tampering that may have occurred while the previous owner had possession of the vehicle.

That being said, I want to apologize again for any frustration this situation has caused. If you are in need of further assistance, please contact our Customer Relations team at (888) 290-0148 and a representative will be glad to assist.

Sincerely,

Jacob – Customer Relations
Anonymous
map-marker Las Vegas, Nevada

My Experiences with Drive Time.

1st experience was a 2013 Dodge Journey...25 day later engine seized

Fought to get out of contract...30 days later I drove off with a 2016 Nissan Versa

35 days later a/c when turned on engine stops. The pictures Nissan sent me were disturbing and they said that the car had extensive front end damage and should NEVER BEEN SOLD...

Drivetime's reply to: Not good

Hello Angela,

We greatly appreciate your interest in DriveTime and thank you for taking the time to provide us with your feedback. I am so sorry that you experienced an extended wait time during your visit to one of our dealerships due to the lack of staff that we had available.

We do our best to provide all of our potential customers a personalized and comfortable experience. I want to assure you we strive to provide a quick and stream-lined car buying process for all of our valued customers. Our primary goal is to ensure you leave the dealership feeling informed and confident in your vehicle purchase. In order to do this, we take the time to address any and all questions or concerns each customer may have. We certainly do not want any of our customers to feel neglected, and apologize if we made you feel that way during your visit.

Thank you again for sharing your experience with us. Please know we value all your feedback and we will be using it to prevent this from happening in the future. Should you request to discuss your situation further, please contact our Customer Relations Department at 1-800-965-8043.

Respectfully,
Rebekah – Customer Relations
angela l Gmh
map-marker Houston, Texas

Not good

I have appointment.for.4:30.l wait for.2:45.minutes.for the sale.person.l leave. the never.get.to me.of have.10 people.waiting.and.3 sale Representative..there..l never.comeback.there.thank you.drivetime...

Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Drivetime's reply to: Sell bad cars does not care about customer safety of owners and occupants

Hello John,

Thank you for reaching out to us and I am sorry to hear that you have lost all faith in DriveTime. I want to assure you that we certainly take everyone’s safety into consideration and never want anyone to be put in harm’s way or in jeopardy.

As you know our vehicles are pre-owned, while we do inspect every vehicle prior to placing them on our lots we can never predict if or when mechanical concerns might arise. For this reason, every vehicle sold comes with a 30 day/1,500 mile Limited Warranty along with an optional Vehicle Service Contract which typically accommodates in most situations. It is important to know that some repairs needed over time on your vehicle may be determined to be a non-covered component and would be considered the customers’ cost of ownership.

In addition, should you have any questions pertaining to the payments that you are required to make on your vehicle or should your vehicle be out of commission due to repairs needed, I would encourage you to reach out to Bridgecrest, your loan servicing provider. They can be reached at (800) 967-8526 and a team member would be glad to answer any questions that you may have.

Again, I can certainly understand your frustration regarding your current situation and apologize greatly for any inconvenience this might of caused. Should you wish to discuss your review in further detail, please contact our Customer Relations department at (800) 965-8043 and a representative would be glad to assist.

Sincerely,
Jodi-Customer Relations
John m Kzz
map-marker Bradenton, Florida

Sell bad cars does not care about customer safety of owners and occupants

My name is John Murtagh I have had a 2011 Jeep Patriot less than 3 years my transmission has gone out and now the throttle body. I paid 900$ to fix today and it misfires as soon as we leave the mechanic shop.

I have a new born child and The safety of this vehicle for the Ower and occupants in it is not a concern for drivetime/bridgecrest or silverrock which is the warranty company. These vehicles are " said to be good reliable cars "the contracts they have you sign is a way for them to tell you they can't help you and safety of the drivers overall is not a priority. I pay 400$ a month at 22%interest for this company to tell me they are not concerned about me and my families safety while driving their vehicles . Then they tell you to take it to a trusted shop that does garbage work and costs more money to fix problems that weren't there in the first place.

Please believe me as a new parent and wanting to do good business I am concerned about driving on the high way or even down the street . I asked how can I return or get into a safer car and they said if I return it they will mess up your credit for 7 years if you try to return the car but won't make sure you have a safe car you are paying for . The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people.

People come to driveetime as a means to survive due to life situations and needing a safe vehicle. And they do not put the customer first they put you and your safety last I have called ever resource and no one cares basically. Oh but they care about getting their money but as soon as you have a issue with the vehicle OH well to bad so sad. I wish I can give a positive review because I appreciated the ability to be able to get a car period but when your safety is at risk what's more important paying them or putting your family life in jeopardy just simply driving if I can help just one person prevent this from happening to them I will post on here every day.

I am not mad about the payments I know what I signed but I'm mad that my families safety is amusing to every department I have spoke and and as a small business owner I just truely am very dissapointed and obviously stuck paying for an unsafe vehicle. So please protect your self when buying from them just don't do it and save for a car from a company with a better customer oriented mindset and practices.

Quality or Quantity! Safety of the consumer should be first!!!!!

Pros:
  • Able to be approved
Cons:
  • Shady business practices
  • Customer service
  • Safety of customer not a concern
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Drivetime's reply to: I did my part

Hello,

Thank you for writing your review and I am truly sorry for the mechanical concerns that you are currently experiencing, along understanding the frustration stemming for the non-covered repair needed on your vehicle.

While we understand situations like these are less than ideal and can be worrisome, please understand that claim coverage is dependent upon confirmation failing from a mechanical breakdown. Per the terms of the Vehicle Service Contract, if at any time the failure of a non-covered item led to the malfunction of an otherwise covered component, we are unable to assist with the repairs. In addition, it is imperative that our customers keep up the regular maintenance that is required on their vehicles to help prevent unexpected mechanical concerns that might arise.

With that being said, I want to apologize again for any resentment that the situation has caused you to experience. Should you wish to discuss your review further, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.

Respectfully,
Jodi-Customer Relations
Kwadwo Jsl
map-marker Morehead, North Carolina

I did my part

Drivetime - I did my part
Drivetime - I did my part - Image 2
Drivetime - I did my part - Image 3

7/7-17/2019.

I purchased a Honda Odyssey 10/18. In 11/18, i called about engine issues. I was directed to take it to THEIR shop. Supposedly nothing was wrong. 7/6 my van stopped on I-40 shortly after dropping my grandbabies off at home.

I called Silverrock. I AGAIN did as i was directed. I took the preferred shop 4 days to ACCURATELY diagnose the problem. Initially they said it was the starter. Then it became the engine. A blown rod. I was instructed to submit maintenance records. I did. My claim was declined because i obeyed the manual as opposed to guessing about an oil change. Despite my November complaint AND the numerous screen shots of the owners manual and current protocol LISTED ONLINE for securing an oil change I WAS TOLD IM AT FOUGHT for the blown rod.

To add insult to injury! They filed to have my car impounded. Thank God my phone had recorded the conversation between myself and the repair shop....it confirm price and the date of pick up. Drivetimes CSR continued to insist that previous protocol trumps what is written. I explained that EVEN in a court of law, what is written iis priority. Ironically, they want WRITTEN RECORDS but refuse to HONOR ME FOLLOWING WRITTEN directions. Iam appalled that Drivetime is upholding the dicision to deny my claim DESPITE me submitting screenshots AND speaking with Honda mechanics WHO INSTRUCTED ME to keep fighting and validated the manual directions.

Silverrock told me they used the manual to validate their point. I asked what version. They said p.134. I downloaded the manual...they were incorrect. I asked for an email of p.134. Then i was told that they used a link to validate their point. When i asked if a link trumped the manual, they told me to ask Honda dealers. Again i did EVERYTHING i was instruted to do. I have NEVER been treated soooooo disrespectfully.

It wasnt until i spoke with the impound representative that empathy was used. EVEN THOUGH the empathy was expressed AFTER i was told that silverrock ordered the repo THEN the repair shop.

Two of 20 plus photos have been included.

Timeline. 87,000 at purchase 10100 mile when wrench appeared for first oil change. 11100 rod blown in engine but no lights. Yes oil was in the engine. Oil picture taken 10 days after the pick up date. 3 rains later!

Loss:
$20000
Pros:
  • Melvin
Cons:
  • Oil change stickers not posted inconsist with warranty
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Drivetime's reply to: DRIVE TIME FULL OF ***

Hello,

Thank you for reaching out to us and I am sorry to hear of the mechanical concerns you are currently experiencing so soon after purchase, in addition to the dealership not addressing and assisting with your concerns.

Please know in an effort to prevent mechanical concerns, every vehicle sold from DriveTime is inspected prior to being placed on our sale lots. Since our vehicles are pre-owned and we are unable to predict if or when automotive concerns might arise, each vehicle comes with a 30 day/1,500 mile Limited Warranty along with an optional Vehicle Service Contract to assist in most situations.

Furthermore, I apologize for the lack of customer service that was provided when you reached out to the DriveTime dealership that assisted you during your purchase. Please know we strive to provide the best in customer service to each and every customer that takes interest in our company. In addition, our Customer Relations department is equipped to provide locations where you would need to take your vehicle to should a mechanical concern arise after sale.

Unfortunately there are no mechanics on sight that would be able to answer any of your vehicle concerns or properly diagnose the vehicle.

Should you wish to discuss your review further or find an in-network repair facility so your vehicle can be properly diagnosed, please contact our Customer Relations department at ( 800) 965-8043 and a representative will be glad to assist. You may also contact SilverRock, your Limited Warranty provider, directly at (877) 584-3848 for prompt service.

Respectfully,
Jodi-Customer Relations
Anonymous
map-marker District 5, Tennessee

DRIVE TIME FULL OF ***

Got my car already having problems... Haven't even made a second payment....

They say get the warranty .... *** Not happy at all and when I started having the problem I called the DRIVE TIME that I got the car from and they told me they didn't help anymore after you leave with the car... You have to call a 800 number!!

*** Should be able to take it to them and them help..... They sold the ***

Reason of review:
Warranty issue