Hello, I appreciate you taking the time to share about your experience. I cannot apologize enough for the frustration that this situation has caused you. Please know that while it is true we inspect all of our vehicles prior to placing them on our lots, they are...
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Hello, I appreciate you bringing this experience to my attention. I am truly sorry to hear that you had left our dealership feeling dissatisfied as a result of the mechanical issues you had encountered shortly after sale, as well as the level of customer service...
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Hello Adriane, Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are dissatisfied with your purchase due to your current mechanical concerns. In regards to your mechanical concerns, please know that all of our vehicles are...
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Hello Lindsey, We appreciate you sharing your thoughts regarding the issue you are currently experiencing with your vehicle, and want to sincerely apologize for any frustration this situation has caused for you. However, it is important to keep in mind that the...
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Hello Rene, Thank you for reaching out to us and I am sorry to hear of your accident earlier this month and hope that you are okay. SilverRock, your Vehicle Service Contact provider, would be the department you would contact for any type of mechanical concerns that you...
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Hello Rebecca, Thank you for providing your review and I do apologize that you are unhappy with your sales experience. Please know that DriveTime and Bridgecrest (our loan servicing company) work with customers who have less than perfect credit. This can cause the...
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Hello, Thank you for providing your review and I certainly understand your frustration pertaining to the multiple mechanical complications that occurred so soon after purchase. Our goal is to provide the best in customer service to each and every customer, as well as...
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Hello Carl, Thank you for providing your review and I am sorry if you feel we have misled you in any way when providing documents regarding the condition of your vehicle at time of purchase. Please know each customer is provided a copy of the Experian AutoCheck...
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Hello Richard, Thank you for providing your review and I am sorry if you feel that we have misled you regarding our sales process, as well as your frustration pertaining to the trade in amount of your current vehicle. Please know that the trade-in value is determined...
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Hello, Thank you for providing your review and I am sorry that you are not satisfied with your current interest rate. Please know that DriveTime and Bridgecrest (our loan servicing company) work with customers who have less than perfect credit. This can cause the...
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