Drivetime Reviews

I picked out a vehicle, pre-authorized, reserve the car, at Drive Time Pelham Alabama. 2016 Nissan maxima Platinum 41,000 miles, $20000.

a $200 down payment preapproval an reserved the car.

The salesman informs me this morning I will have to pay a minimum of $5000 down on that particular car. Which is ridiculous were not talking about a Corvette were talking about a Nissan 5 years old car

I am not sure how others were treated, but my own experience was very disturbing. First, Jon E was very misleading he switched the vehicle and prorate the price of the car I originally agreed to purchase, suddenly disappeared, and I was offered another vehicle at a high price.

As a courtesy, they would prorate the amount to match the cost of the original vehicle. Which he lied about there was no prorate, what started as an 11,000 dollar ( which was conveyed in Jon's office) ended up being a 19,000 loan with 13,000 dollars of interest added on. When it came time to sign the contract, Jon was ready to get out of there for the day.

My father and I sat with Jon to go over the contract before signing. My view of the contract on the computer was not available, it was late, it had been a long day, butt Jon assured me that he would read the contract out loud to me, and my father and that we could trust him it was what we had discussed so we agreed that I could trust him.

Never would I have agreed to pay 32,000 total for a used 2008 Sante Fe. Regardless of how badly I needed a car. There were other dealerships available but DriveTime made it seem simple and the quoted price was in the range I wanted to stay in. So I did not see the contract, until after I left the dealership.

My father and listened as Jon went over the contract that we had discussed prior to going to his office, but when I received the contract (after Jon had printed it out) he had put it into an envelope and handed it to me and basically rushed us out the door. At the time I believed there was no reason to go over the contract again he seemed so trustworthy. Also, Jon was pushing the issue of how late it was, and he needed to close up the shop. So I trusted him.

When I got home I went over the contract, and it was not what I agreed to. I tried to repeatedly contact Drivetime and was not able to talk to anyone until the following Monday. I was told on the phone several days later when they returned my call that you signed it so there was nothing I could do. I tried to cancel the contract because I read I had 5 days to do that.

The person at drive time said it was past the 5 days. I had to make the payments there was nothing else I felt I could do. So here it is 4 years later, I have paid $17,000 in interest and principal for a 2008 Sante Fe (I have paid 7500 on the principle) So I called today to get a pay off amount. I was told I owed another 10,000 dollars.

Taking the total cost for a 2008 used Sante Fe 32,000.00 I spoke to Drive times lender Bridgecrest who said that is the amount I have to pay, or I can continue to make payments of 199.00 every other week.. This is wrong it was misleading and fraudulent to take advantage of an older person. I have filed complaints with the OHIO Attorney General, the Ohio Consumer affairs, Kentucky Attorney General and the Federal Consumer affairs for bait and switch, fraudulent activity in connection with the contract that was not made available during the sale.

Also for misleading and changing the contract that did not even have the correct home address listed.

Make certain to read before you walk out they are not to be trusted, and in a couple of years call them and check on the principle that you have been paying on. They took full advantage of me and I signed the contract but the lies and the misleading me is on them.

User's recommendation: Do not buy from this dealership or take an attorney to discuss any contract.

I bought my car from DriveTime here in Fresno Ca. A shiny black Dodge 2014 Journey.

First time buying. Let's skip to the best. After purchasing it, 10 days later, just about all the lights came on. The battery went dead.

I had to pay $160 for a battery. They kept my car for 2 days at Pep boys. After that I took my car in for a hand wash. The car had all types of scratches.

The interior had white blotches on the dashboard. It wasn't there before, a marker was used to disguise the white blotches. The seats had scratches and holes. The leather seats had puttied on them.

Had to replace the brakes. The brakes were bad. It was being held by wires. What else?

Had to replace all the tires. They were worn inside having to get a wheel alignment that quick. The seal that wraps around the windshield is gone and the water hose for the windshield wipers is messed up. Oh, and plus the driver side window is messed up.

I have to fix it. One year later, the car has electrical problems.

$10,000 for the SUV. I still owe $17,00.

NEVER AGAIN!!!

THE EMPLOYEES ARE NICE BUT AS SOON AS YOUR DAYS ARE OVER. THEIR THRU WITH YOU.

User's recommendation: BUY AT YOUR OWN RISK! LOOK AT EVERY DETAIL THERE IS!

It is now say 7 with no resolution or repair of vehicle! Determined that the issue initiated with an after market gps installed by Drivetime The car has now been towed for the second time to yet a second service center.

No one at the dealership - the warranty facility - the gps people - NO ONE is helpful they just push you off to the next person .... this has been a nightmare. Car purchased in Huntsville Alabama which is managed by Carlos and Mike- what a joke that is!!! Car was bought for my daughter who is in college in Nashville Tennessee - who has had to get transportation via Lyft back and forth to school adding an additional expense of $150 per week with no chance of reimbursement!!!

Silver Rock warranty company is a scam! The whole entire process has nothing to do with customer service - its a rip off from start to finish!!!

User's recommendation: Drive right past Drivetime to the next dealership.

Purchased car on September 3, 2020. I paid for extended warranty and in case of anything happening I would get a rental.

I didnt have my car for 2 months and it broke down. Transmission and motor went out while driving on the Atlanta highway ( if you are from Atlanta you know the traffic). These words far as the motor and transmission came from the mouth of the mechanics. Although the car had not been pulled into the garage, but he could tell by the sound and by driving the vehicle.

Now, Im paying for a rental through my extended warranty, but I couldnt get a rental until until the car was diagnosed with a claim number. The car has not been given a claim number and its been over a week without a rental. So I guess I have to walk to were I need to go. Needless to say Im pissed beyond words.

Of course I cant give the car back because its been over the 5 day allowance for returns. I guess I should have known it would break down before 2 months. This situation is .

DONT BUY FROM DRIVETIME!!!!!!!. I have spoken to Customer Relations and was told I should reach out to the automotive shop as far as a claim number, so what is Customer Relations job?

User's recommendation: Don’t buy from Drivetime.

They are convenient when they want to be! They placed a co owner in a car I purchased and he has non active license along with a negative driving record yet drive time failed to investigate beforehand ..

now he is not willing to even sign over for the car , has no communication with the dealership. All I want to do is get a different vehicle and the worst part is I have two vehicles through them ...

the cars are older and your paying way too much for them

As far as myself and the ex co owner , he and I are going through legal issues and Drivetime doesnt want to get involved, however they placed a person with no license as a co owner to vehicle that he took without permission and was involved in a car accident with..

Drivetime was quick to call for a total loss for the truck without proper documentation and follow up!! In my opinion this is unprofessional and unacceptable!!!

User's recommendation: Don’t deal with Drivetime at all.

They charge you an arm and a leg, charge you outrageous interest rates, and then expect you to waste your time at the MVA getting tags.

The process isn't even clear. The MVA seems confused as to how I even came from a dealer, purchasing a vehicle without metal tags.

Don't buy from here, they are not honest, and are not helpful.

User's recommendation: Buy from a Reputable Dealer that knows what they are doing.

Drivetime gave me a lemon car and its always in the best interest to refund my down payment please so I can get another car

I cannot get a straight answer from any 0f the DriveTime team in Williamstown NJ and I'm so disgusted at thus point!! I usually don't complain but someone needs to Tell me wth is going on.

I was told by one of the car dealers that everything went through only DriveTime app but I had a co-buyer so the next day my co-buyer put an application through. Mark at the Williamstown dealership told me the co-applicant needed to put the info through again because all the info wasn't on the app and the applications needed to be merged for financial purposes and once that was done they'd call me back.

The next day I was called back and told co-buyers were not accepted!!!!

I'm done with these people since I was jerked around more than a wild stallion on steroids!!

They made me feel like my business was not wanted!!!

User's recommendation: Misleading.

My husband purchased a 15 Chevy for our family from Drivetime back in April as I am expecting. Since then I have only consistently driven or had possession of the vehicle for maybe 2 months tops.

In June our family went on vacation to Florida and as we were preparing to return home on a Sunday the car would not start. We first noticed the clicker to unlock the doors wasn't working so I manually opened the door with the key which naturally made the alarm go off. Normally in this instance if you start the car up the alarm will stop blaring, well the car did not start. Nothing came on and no lights came on as if the car was dead.

Finally after a few hours I was able to get a tow truck and find the nearest open shop called Tire Kingdom which is similar to National Tire and Battery here in Georgia. They worked on our car all day trying to figure out what was wrong as they had never seen anything like this before. However they had limited resources and did what they could. After being there all day and changing the battery they decided that the car went into an anti-theft mode due to me using the key and then trying to start the car.

They advised that the clicker needed to be replaced but wouldn't be able to do it until the next day as we were in a small town and the locksmith was on vacation until the next day. We ended up staying till the next day while they worked on our car and we woke up the next morning and my husband went to pick up the car. IT started right up w no issues, so we were under the impression the problem was fixed. We finally made it home and I had not had to drive my car for the week until that following saturday.

I went to run some errands and the clicker again did not work. I manually started the car and it started however, all of the lights and the radio and the AC were not working. I decided not to go anywhere as I was unsure if the car would start when it was time for me to go home. We decided we would take it to a CHEVY dealership and have them take a look.

The very next day my husband wanted to cut the grass and he went to move the vehicle and this time it didn't start at all. we arranged for yet another tow truck to pick it up on thursday and take it to the dealership. As time passed I absent-mindedly used my clicker completely forgetting it wasn't working to get in my car. This time it worked.

I went to start to the car and it started fine. I still was unsure of the issue and was not very comfortable driving it as again I am pregnant and didn't want to be stranded anywhere because the issue still hadn't been addressed. That thursday I drove the car to the nearest Chevy dealership and they kept my car for almost 2 weeks trying to "duplicate the issue". They could not and basically told me to come get the car as they didn't know what else to do.

On my way home all the issues I was complaining about started happening. All the lights on the dash cut off, all the needles went to 0 or all the way down, the air was not working and the radio cut off. I Immediately turned around and took it back so they could see for themselves. The dealership was apologetic but happy at the same time so they could properly address the issue.

While the car was there they found that there was a leak in the windshield. Apparently the previous owners got it replaced for whatever reason and whoever replaced it didn't do a great job. Due to the leak there was a fuse block that had water damage and was severely corroded. Drivetime agreed to pay for the fuse block but we still ended up coming out of pocket for the "deductible" and shop fees that they did not want to pay for.

After about another week we finally got our car back hoping that everything was good. AS SOON AS I drove my car off the lot of the service department, supposedly after being repaired, the same issues started happening. The lights cut off, the radio cut off, the needles all went down or to 0 and the air was not working. At this point I feel like I have been patient I am now in my 3rd trimester and cannot afford to be caught stranded somewhere as I already have been stranded numerous times because of this car.

I took the car right back to the shop and this time I turned the car off on accident and they were not able to restart it. They kept my car for another week, trying to figure out what the issue was. Eventually the same thing happened and I was told to come get my car as they were able to start it up after letting it sit a few days, but they still could not duplicate the issue. I Spoke with Drivetime and have been speaking with Jodi at customer relations.

She has been as nice as she can and doing as much as she can but considering the circumstances and my limited time I am frustrated. Nobody has offered me a rental until I brought it up and I still would have to pay out of pocket and hope to be reimbursed as Jodi would have to get approval on that. She advised me that I needed to take my car to yet another Chevy dealership for a second opinion, and they have had my car since last Monday. Again, I am now in my last few weeks of pregnancy.

I have 2 other children that depend on me and I have no vehicle. I am paying for a car that I can't even use. Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance.

I have been really patient up until this point, but my patience is running thin as I am working on limited time. My baby is due in the next 4-6 weeks and that is not promised. She really could come early and I wouldn't have a reliable car to drive. This is already a pandemic so I would have to make arrangements for my kids plus try to find a way to the hospital.

Again I shouldn't even have to be doing any of this as I have still been making my payments for a car that I cannot drive. The other chevy dealership has found that there was a second fuse block behind the original one that was also damaged as well. They have sent over the estimate to Jodi and Drivetime has agreed to pay for that and the Windshield. Again I am still without a car but still making payments.

Drivetime could have done a better job at working with my family and giving me the run around about my car. They have done the bare minimum and basically just enough to get by. I know I am in a loan but the least you all could have done was get me into a car comparable to the one I am paying for rather then inconveniencing my family for the last 3 months. Drivetime in Stone Mountain literally sold me a lemon.

I understand this situation was unique and they probably wouldn't and couldn't have known about this issue, however once it was brought to your attention, you could have done better. I will never recommend Drivetime to anybody. To be completely honest I could have saved all the money I have used on Uber, the car note, the insurance, the down payment, and other different costs I have accrued because of this car and gone to a different dealership like Chevy itself and purchased a car. At least I know they would have sold me a quality car and if something was wrong they would have done a better job at accommodations especially as I am so heavily pregnant.

Again i have between 4-6 weeks left and I dont have the "reliable" car that my husband purchased for my growing family back in April. If nothing is resolved I feel I will be forced to share this information with my some 1k plus followers. At this point the issue of the car has not been completely rectified and Chevy is grasping at straws hoping these different things they come up with will fix the vehicle. I am not completely confident that this won't happen again as they have not directly identified the issue.

They just keep coming up with different scenarios hoping this will be the fix. I'm not holding them responsible but I am holding Drivetime responsible for such inconsistency.

Something needs to be done ASAP. If i have not heard anything by tomorrow about the repairs I will be forced to take futher action and retain an attorney if absolutely necessary.

I bought a 2016 jeep compass from them. I am within 3yr warranty mileage.

In less than a year a faulty throttle body which mechanic said is a common issue with jeeps.

Issue can render engine failure yet refuses to cover repairs said only do internal engine/transmission repairs not ones that greatly affect them externally. Also unknown to me they are charging 8 thousand dollars above blue book value

User's recommendation: Never use drivetime dealership and get a second mechanic inspection.

DriveTime sold a car to my wife knowingly withheld information that the vehicle was in a front end collision. We have made several attempts to get this situation rectified dating back to March.

Phone calls, text ( the number they provided, and emails). We have even sent in documents for the estimate of repairs. Funny thing is they never receive them and they were sent out to 2 additional emails in which the other parties got and were able to see the emails and attachments. Its excuse after excuse.

My next step is with a lawyer. Worst company I have ever dealt with and will never, ever do business with them again!

User's recommendation: Don’t buy here!

I have put money, after money, after money into my car and everytime I turn around its something else. Past month I done put 1700 dollars into this car and still have to get my car inspected nd cant do that cause the check engine light keeps coming on.

I'm over it, frustrated, and everything else. I have nothing else to give.

I've only had this car for a year and couple months. I just cant nomore.