Drivetime Reviews

I have only had the car for 2 of the 5 days that I am allotted until I can swap it for something else. The car was in 2 different shops on the other 2 days, which has kept me from being able to use it or return it in a timely manner.

Here we are on the 5th day and The weather is horrible: freezing rain ALL day. It is absolutely too risky to try to drive 20 miles away to return a car. I was told by the store manager that I absolutely had to bring it there today in order to be able to swap it out regardless of the weather. This is extremely frustrating and unacceptable that I would be required to risk my life and the car.

Is there anyone in corporate who can bypass this 5 day thing for this instance? I havent even driven 100 miles in the car and I definitely dont plan on driving it anywhere today or tomorrow with the freezing rain and the ice storm advisory because I dont want damage the car or anyone else to damage the car.

User's recommendation: Make this place your very last option.

yea the whole get your down payment and car payment on the online application its *** numbers so don't waste your time it told me on a truck $395 down and $194 ever 2 weeks payment so I called to verify the numbers needless to say those are false numbers dude told me $11,000 down yea right so completely false advertisement not what the commercial says i recommend go some were ealse don't believe the hype

Purchased 2016 jeep compass on 12/4/2021 from Drivetime

Test drove vehicle and it was fine so I sign the paperwork and went home 18 miles from dealership.

Got home parked car for a few minute and when I got back In car it wouldn't start.

Called the store and car would not start while on phone the person who handled my account wanted me to either take car I bought 1 before to a repair shop or to bring vehicle back to them and pick another one but I had to do it in first 5 days

So far not happy this happened as dealership was closing on a Saturday and they are closed on Sunday I will have 2 loose a days pay to rectify

I haven't had the car not even a year yet and my engine is gone out the car. I have never heard of a engine going out in a matter of months.

This is organized crime in my opinion, and the people involved should be charged for all of the money they have stolen and all of the pain and stress they have caused. I bought a 2015 Veloster from drive time west Columbus, Ohio Location and put $1400 down On 10/13/21.

The female that sold it to me did most of the paperwork on her computer and transferred everything to a notebook/ ipad that I had to sign everything on. Which only showed my signature or initials.. She asked me to run out and get mileage off car (which she should've got when we did the walk around) at which time I pointed out that every wheel/rim was severely Scuffed

/scratched and she said "that's just cosmetic" also there was no spare tire, just fix a flat. So when I stood up to get mileage, she said "forget it, I got it".

I didn't know she was taking mileage from last title change. So my warranty was pretty much void before I ever left the lot. And they said due to their insurance I could only test drive the car around the block. The top speed is 35 mph so you can't really tell if there is any handling, steering problems, etc...

So on the first day I noticed there was a bad shaking in the wheel at about 60 mph and at a certain point you moved the steering wheel, and it was catching or hanging up. I was told they had a garage right down the road and if anything needed done I had 30 days to have it fixed. When I called in on Monday, they said my 5 days was up on Saturday. So, after getting nowhere with the dealership I called silver rock (supposedly who the warranty is through and I found out later they charged me $3600 for an extended warranty that was never even mentioned) and explained I did not feel safe driving the car.

So she sends me to one of their preferred shops on 10/19/21. Tire choice auto service. They did the estimate and submitted it and it got denied. I called Silver Rock and they said they did deny it but they wanted the shop to send pictures and they would reconsider.

I took the car back to tire choice and was told I was the 4th person from that dealership within a week and that they denied every single claim and that their mechanics worked on a commission and did not want to do anymore free work. So I called Silver Rock back and was told to take it to Aamco on N. High st. This is 2nd day of work missed.

So they tell me I have to bring it back at 9 am the next day and leave it. Well I knew that would be impossible but figured I would deal with it then. So when I took it in they was reluctant to letting me sit in the waiting room while they was doing the estimate. So when they was done the woman told me it needed a tie rod and that one of the rims was bent.

And when I asked them if they could submit a copy of the estimate, she said that would be an additional charge along with the $50 for the estimate. I said I'm not paying nothing, silver rock sent me here, get it from them. This woman tries to take my keys back. I'm in a state of shock at this point.

And I do believe if there had not been witnesses there, these 2 women at the Aamco on N. High St. in Columbus Ohio would have forcefully taken my keys. So, I ended up getting another shop to look at it that a friend referred me to.

I told them I couldn't afford a lot so they ended up putting a mismatched rim on the car. But it did stop a lot of the shaking. And they adjusted the toe in/ toe out due to the tires going in the opposite direction. I ended up making a payment on the car.

But I had to have drive time removed from my bank acct because they tried to take payment early. So when the the next payment was due $257.00 every 2 weeks, I parked the car and within 3 days of missing a payment they came and took the car. What this place is getting away with is unreal. And the fact that these people are getting away with it is unacceptable.

I know people that are in jail for far less crimes than what these people are doing. One more thing, they ended up charging me like $28, 000.00 for a car that sold new for $15, 000.00 and was 7 yrs old.

User's recommendation: Don't deal with these people.

I picked out a vehicle, pre-authorized, reserve the car, at Drive Time Pelham Alabama. 2016 Nissan maxima Platinum 41,000 miles, $20000.

a $200 down payment preapproval an reserved the car.

The salesman informs me this morning I will have to pay a minimum of $5000 down on that particular car. Which is ridiculous were not talking about a Corvette were talking about a Nissan 5 years old car

I am not sure how others were treated, but my own experience was very disturbing. First, Jon E was very misleading he switched the vehicle and prorate the price of the car I originally agreed to purchase, suddenly disappeared, and I was offered another vehicle at a high price.

As a courtesy, they would prorate the amount to match the cost of the original vehicle. Which he lied about there was no prorate, what started as an 11,000 dollar ( which was conveyed in Jon's office) ended up being a 19,000 loan with 13,000 dollars of interest added on. When it came time to sign the contract, Jon was ready to get out of there for the day.

My father and I sat with Jon to go over the contract before signing. My view of the contract on the computer was not available, it was late, it had been a long day, butt Jon assured me that he would read the contract out loud to me, and my father and that we could trust him it was what we had discussed so we agreed that I could trust him.

Never would I have agreed to pay 32,000 total for a used 2008 Sante Fe. Regardless of how badly I needed a car. There were other dealerships available but DriveTime made it seem simple and the quoted price was in the range I wanted to stay in. So I did not see the contract, until after I left the dealership.

My father and listened as Jon went over the contract that we had discussed prior to going to his office, but when I received the contract (after Jon had printed it out) he had put it into an envelope and handed it to me and basically rushed us out the door. At the time I believed there was no reason to go over the contract again he seemed so trustworthy. Also, Jon was pushing the issue of how late it was, and he needed to close up the shop. So I trusted him.

When I got home I went over the contract, and it was not what I agreed to. I tried to repeatedly contact Drivetime and was not able to talk to anyone until the following Monday. I was told on the phone several days later when they returned my call that you signed it so there was nothing I could do. I tried to cancel the contract because I read I had 5 days to do that.

The person at drive time said it was past the 5 days. I had to make the payments there was nothing else I felt I could do. So here it is 4 years later, I have paid $17,000 in interest and principal for a 2008 Sante Fe (I have paid 7500 on the principle) So I called today to get a pay off amount. I was told I owed another 10,000 dollars.

Taking the total cost for a 2008 used Sante Fe 32,000.00 I spoke to Drive times lender Bridgecrest who said that is the amount I have to pay, or I can continue to make payments of 199.00 every other week.. This is wrong it was misleading and fraudulent to take advantage of an older person. I have filed complaints with the OHIO Attorney General, the Ohio Consumer affairs, Kentucky Attorney General and the Federal Consumer affairs for bait and switch, fraudulent activity in connection with the contract that was not made available during the sale.

Also for misleading and changing the contract that did not even have the correct home address listed.

Make certain to read before you walk out they are not to be trusted, and in a couple of years call them and check on the principle that you have been paying on. They took full advantage of me and I signed the contract but the lies and the misleading me is on them.

User's recommendation: Do not buy from this dealership or take an attorney to discuss any contract.

I bought my car from DriveTime here in Fresno Ca. A shiny black Dodge 2014 Journey.

First time buying. Let's skip to the best. After purchasing it, 10 days later, just about all the lights came on. The battery went dead.

I had to pay $160 for a battery. They kept my car for 2 days at Pep boys. After that I took my car in for a hand wash. The car had all types of scratches.

The interior had white blotches on the dashboard. It wasn't there before, a marker was used to disguise the white blotches. The seats had scratches and holes. The leather seats had puttied on them.

Had to replace the brakes. The brakes were bad. It was being held by wires. What else?

Had to replace all the tires. They were worn inside having to get a wheel alignment that quick. The seal that wraps around the windshield is gone and the water hose for the windshield wipers is messed up. Oh, and plus the driver side window is messed up.

I have to fix it. One year later, the car has electrical problems.

$10,000 for the SUV. I still owe $17,00.

NEVER AGAIN!!!

THE EMPLOYEES ARE NICE BUT AS SOON AS YOUR DAYS ARE OVER. THEIR THRU WITH YOU.

User's recommendation: BUY AT YOUR OWN RISK! LOOK AT EVERY DETAIL THERE IS!

It is now say 7 with no resolution or repair of vehicle! Determined that the issue initiated with an after market gps installed by Drivetime The car has now been towed for the second time to yet a second service center.

No one at the dealership - the warranty facility - the gps people - NO ONE is helpful they just push you off to the next person .... this has been a nightmare. Car purchased in Huntsville Alabama which is managed by Carlos and Mike- what a joke that is!!! Car was bought for my daughter who is in college in Nashville Tennessee - who has had to get transportation via Lyft back and forth to school adding an additional expense of $150 per week with no chance of reimbursement!!!

Silver Rock warranty company is a scam! The whole entire process has nothing to do with customer service - its a rip off from start to finish!!!

User's recommendation: Drive right past Drivetime to the next dealership.

Purchased car on September 3, 2020. I paid for extended warranty and in case of anything happening I would get a rental.

I didnt have my car for 2 months and it broke down. Transmission and motor went out while driving on the Atlanta highway ( if you are from Atlanta you know the traffic). These words far as the motor and transmission came from the mouth of the mechanics. Although the car had not been pulled into the garage, but he could tell by the sound and by driving the vehicle.

Now, Im paying for a rental through my extended warranty, but I couldnt get a rental until until the car was diagnosed with a claim number. The car has not been given a claim number and its been over a week without a rental. So I guess I have to walk to were I need to go. Needless to say Im pissed beyond words.

Of course I cant give the car back because its been over the 5 day allowance for returns. I guess I should have known it would break down before 2 months. This situation is .

DONT BUY FROM DRIVETIME!!!!!!!. I have spoken to Customer Relations and was told I should reach out to the automotive shop as far as a claim number, so what is Customer Relations job?

User's recommendation: Don’t buy from Drivetime.

They are convenient when they want to be! They placed a co owner in a car I purchased and he has non active license along with a negative driving record yet drive time failed to investigate beforehand ..

now he is not willing to even sign over for the car , has no communication with the dealership. All I want to do is get a different vehicle and the worst part is I have two vehicles through them ...

the cars are older and your paying way too much for them

As far as myself and the ex co owner , he and I are going through legal issues and Drivetime doesnt want to get involved, however they placed a person with no license as a co owner to vehicle that he took without permission and was involved in a car accident with..

Drivetime was quick to call for a total loss for the truck without proper documentation and follow up!! In my opinion this is unprofessional and unacceptable!!!

User's recommendation: Don’t deal with Drivetime at all.

They charge you an arm and a leg, charge you outrageous interest rates, and then expect you to waste your time at the MVA getting tags.

The process isn't even clear. The MVA seems confused as to how I even came from a dealer, purchasing a vehicle without metal tags.

Don't buy from here, they are not honest, and are not helpful.

User's recommendation: Buy from a Reputable Dealer that knows what they are doing.

Drivetime gave me a lemon car and its always in the best interest to refund my down payment please so I can get another car

I cannot get a straight answer from any 0f the DriveTime team in Williamstown NJ and I'm so disgusted at thus point!! I usually don't complain but someone needs to Tell me wth is going on.

I was told by one of the car dealers that everything went through only DriveTime app but I had a co-buyer so the next day my co-buyer put an application through. Mark at the Williamstown dealership told me the co-applicant needed to put the info through again because all the info wasn't on the app and the applications needed to be merged for financial purposes and once that was done they'd call me back.

The next day I was called back and told co-buyers were not accepted!!!!

I'm done with these people since I was jerked around more than a wild stallion on steroids!!

They made me feel like my business was not wanted!!!

User's recommendation: Misleading.