Drivetime

I purchased a 11 yr old car from them so obviously it wasn't in perfect condition. The mechanics were perfect I admit but had several dents and cracks on the bumpers.

Since it ran perfect, those few flaws didn't bother me. Unfortunately, due to income loss, I had to return the car to them. I expected to pay no more than $2,000.00 to them after they auctioned the car since I only kept the car but a few months. They finance company, BridgeCrest, came back saying I owed them $12,000.00.

No Way! Since I didn't agree to pay that large amount, they contacted my insurance company and "claimed" that I caused the dent in the bumper. Same dent from when I initially purchased the vehicle. Here's the real catch.

They made this claim 8 months AFTER I voluntarily returned the car to them.

If this claim was true, should they not have made this claim upon inspection of the vehicle when I personally returned it? They're just scammers.

On January 23rd, 2026 my friend went to Drive-time to purchase a vehicle the vehicle she was interested in was a 2016 Chevy tracker, when we will get to drive time and we had test driven two vehicles we told them that we wanted the 2016 Chevy tracker they had told us that the title was in Pennsylvania and then we would have to wait for the title come in. We had gotten the insurance and everything for the 2016 Chevy tracker Im done and everything but because of everything that was going on with the title, we had a sub for a a different vehicle at that time I had to put $345 down they told us we have five days with the vehicle when I had called and talked to the manager Mark he changed his story several times, he had explained to me that on January 23 they do not start counting the first day and they do not count Sundays so I said OK so that wouldve been that Friday that the vehicle wouldve been due back and that wouldve been the fifth day hes like oh no itd be that Thursday and I said to the manager how would that be possible if you said January 23 does not count the day we get the vehicle so instead of arguing I was like OK but then we had a state of emergency for Virginia I had called drivetime and explained that to them and they even knew that we were in a state of emergency because they even knew that they had ice in their parking lot and had explained that to us.

We were even thinking about using AAA to tow the car back to them. AAA would not even come and get the vehicle because there was nothing wrong with it and it was running and then when I called back in February, Ive made several calls to find out about the title loan before February then in February comes they told me yes the title came in. Id ask the lady why they did not contact me or my friend and they said oh the title had just come in that morning, which I knew it was a lie because they had told me that FedEx didnt come in till the afternoon I have to come in that day she said no but we had to talk to the GM. She said come in the next day, but unfortunately we werent able to come in the next day, we came in the following day, which was a Wednesday so I called at 11 oclock the next day to make sure the gm was gonna be in I was told the gm was in a meeting.

And , we would have to talk to him and see what he could do for us to get us in the other vehicle then I had called back at 2:30 and talked to somebody else I drive time and I told them we were on our way not once did they say to us that the GM had left and that wed be dealing with the manager so when we got the drive time thats we find out that the GM had left because it was his daughters birthday so we get there and thats when I went and I looked up under website all negative comments about drive time and I went outside and I called the phone number for a drive times Customer Service and was talking to someone there about what was going on. They put me on hold and call drive time to find out what was going on my friend came outside and said she didnt know what I did, but they were gonna rush it and get us in the other car. I ask my best friend if she could take my credit card in and get my refund because I had already talked to the manager Mark about my refund and he told me yes I was gonna be getting my refund back which was $345 then she came back out and told me that the female manager that was on that day which I did not get her name told her that no I was not getting my refund back that they were putting it into the 2016 Chevy tracker which I never saw any papers and because shes trying to say we went past the five days and they were going past the five days that thats where my money was going thats what they told my best friend and my best friend said they wanted us to move to the other car so we did we moved to the 2016 Chevy tracker. Im sitting out there and my best friend comes out to the car and then the manager comes outside and I run my window down and she says do you have any questions?

I said yes I do and I said why am I not getting my refund back and thats what she explained to me because we went past the five days theyre making an exception for us and then its going into the 2016 Chevy tracker and I said OK even though we had a state of emergency there was ice and you guys had the title in a different state and she said yes and she smoked with her face and got very nasty with me and thats when I told her I was gonna go to pissed consumers and Better Business Bureau on her today Friday the 13th February I received a phone call from drivetime Customer Service telling me that my security deposit went towards the car and theres nothing that can be done about it unless we bring the car back and we void our contract with them. Thats the only way I get my money back. I really had it. Ive had a headache with drive time.

Ive had a headache with everything Ive been going through and they have legally taken my funding and put it towards this other vehicle, knowing that our safety and everything you know it is ridiculous and Ive just had it.

The only thing that the manager really irritating me with was when I had told her that she wanted us to bring the car back within five days and I told her oh so you wanted us to drive get in an accident or get killed and she smoked and said oh I never said that I wouldnt want anybody to ever do that. You know getting an accident or get killed but the thing was she just was very nasty and did not handle it very well but other than that you know this is what Ive been dealing with drive time and you know its just getting out .

My best friend and I want to Drivetime on January 23rd, 2026 to purchase a vehicle, at first we test drove a vehicle we wanted the vehicle. We were told that the title was in a different state from the state that we lived in and that we didnt have to put down any deposit on the vehicle that we wanted so at that time we had to wait for that vehicle so we had to put money down on a different vehicle which I ended up putting $348 down on a different vehicle while we were waiting for the title to come in from Pennsylvania.

We were in a state of emergency because of the ice that we had received which happened January 24, 2026. I called Drive Time because they had told us we had five days to return the vehicle but because of the state of emergency and the ice that we had received and because they did not have the title we were running into issues with getting the vehicle back. They had just gotten in the title in and told us that we had to talk to the GM because it was past our five days the day that I called Drivetime on the Mechanicsville Turnpike in Richmond VA I had talked to the gentleman at 11 in the morning and informed him that wed be in on that day to talk to the GM. it was snowing the day that we went in because we were gonna be switching from the vehicle that we had and getting into the vehicle that we had waited for the title to come in which I said was no problem so I called it 240 and told them that we were on our way to come to Drive Time.

We get there and were told that the GM has gone home because its his daughters birthday so not only are we driving in the snow again to bring this car back to them they have kind of an attitude so Im going and looking up Drivetime under *** consumers. And notice all the bad reviews about Drive Time so I said something to my best friend about it and I found this 800 number to Drive Time consumers and I called it out in the other vehicle because it was snowing and I was cold so I was on the phone. My best friend was in there dealing with the manager at Drive Time because they had to call the other manager to make sure they could do the switch and I had asked my best friend to please take my credit card in there and get my refund because I was promised by the manager Mark that I was gonna get my refund back so my best friend comes out and she says I dont know what you did but they were gonna honor it and let us get the other car that we originally wanted and then we transferred to the our vehicle that were getting and then the manager happens to come out and says, do you have any questions and I said yes why are mine not getting my refund back she starts making like snob remarks and like stuffing her nose up in the air and stuff like that and then she made the comments were trying you know were helping you and everything and I said no why am I not getting my refund back? Im very upset and she said because you didnt bring the car back within five days and I explained to her even though it was a state of emergency and there was ice and everything and I said so you wanted us to drive the car getting an accident and possibly kill ourselves and thats when she started making *** remarks and stuff.

No, I didnt say that I dont want anybody to do that. I dont want them to drive out in the eyes. I dont want anybody to die doing that and then she said something else and then I said well you know what I can get a hold of this better Business Bureau and I am going to pissed consumers about this.

And then she made a comment I could take you out of this car and then she walked away and then I did not go back to Drivetime until it was time to have to sign my part on the papers and then we left then we get a call from bridge crest the place thats financing a car and they claim that they try to take money off my card in February when the payment wasnt due until March for the other car so theyre trying to be sneaky about everything and its just crazy everything that weve been going through with this vehicle and its just a lot going on so today I received a phone call from Drive Time consumer and he told me I wasnt gonna get my refund back and everything and its just been a real headache dealing with Drive Time and now driving with the consumer Customer Service a Drive Time I mean its just like I said its just been a nightmare dealing with Drive Time. I would not recommend going with them if you can go with a different company to get a vehicle.

Hello DriveTime Customer Relations,
I am writing to formally document an unresolved safety issue regarding a vehicle I purchased and
financed through DriveTime.
Purchase Date: October 24th,2025
Vehicle: 2017 Hyundai Tucson Limited
VIN: {{Redacted}}
Selling Dealer: DriveTime Fort Myers
Dealer Address: 11295 S Cleveland Ave, Fort Myers, FL 33907
After the purchase, I discovered that this vehicle has multiple open safety recalls, including critical
recalls involving engine failure and fire risk, as well as brake control unit fire risk and other recalls When I
contacted the DriveTime dealership, I was advised that Hyundai handles recalls and that I should
contact a Hyundai dealership directly. However, DriveTime has not provided a clear or written response
as to whether these recalls were repaired prior to the sale and delivery of the vehicle.
While I understand that Hyundai performs recall repairs, DriveTime sold and financed this vehicle on
10/24/2025, and I am requesting written confirmation of the following:
1. Whether all open safety recalls for this VIN were completed prior to delivery
2. Copies of any repair orders or service records documenting completion of these recalls
3. Confirmation of what disclosures, if any, were provided to me at the time of sale regarding open
safety recalls
Hyundai has advised that recall status is confirmed by VIN, and I am currently working directly with a
Hyundai dealership to schedule any necessary recall repairs to ensure the vehicle is safe to operate.
Given the seriousness of these recalls and the fact that the vehicle was financed through DriveTime, I
am requesting that this matter be reviewed and addressed promptly.
Please provide your response in writing for documentation purposes.
Sincerely,
Stephanie Heredia
Phone: 786-447-****
Email: stephanieheredia611@***.com