Drivetime

I purchased a 2024 Volkswagen Jetta on April 5, 2025 from DriveTime in Jacksonville with less than 18,000 miles. I purchased a 5 year warranty and gap insurance as well.

Two weeks after purchasing the car, the check engine light came on. I immediately took the car to a mechanic in network of the warranty company and found out the car needed a new Evap system. Since the car was in warranty, Volkswagen fixed the car for free and I went ahead and got the 20,000 mile maintenance and had the car checked out completely. A week after that, the hood on the car begin opening on its on.

Took it back to Volkswagen and found out the car has been in an accident. I contacted DriveTime Customer Relations and I was told to go get an estimate from an in network body shop and submit it for possible payment. A preliminary estimate was done on 5/5. My car has been at the body shop since 5/12 and undeliverable since 5/4.

The body shop did a full diagnostic on 5/21 and confirmed a covered up accident. Behind the bumper, car parts are being held together by glue, tape, and brackets that do not belong. The body shop says the car has been butchered. DriveTime denied my first claim and refuses to pay to get the car fixed.

They are claiming the issues are cosmetic. All I asked for was financial assistance to correct this issue.

I bought the car from Drivetime so this should fall back on them. I havent even had the car for 2 months and I have not been able to drive it for half the time Ive had it.

Purchased the vehicle 9 days ago with in the first 350 miles it has been in the shop for 3 days with 2 1/2 pages of repairs. Now 250 miles later we have to get back into the shop to have transmission checked for shifting hard and getting stuck in gears

I do understand this is a used car, but if the proper pre sale inspection had been done most of the mechanical defect could have been prevented.

Buyer be careful if you buy a car from DriveTime have a mechanic check it out Im a paying $626.00 per month for a pile of crap.

Dont bother calling DriveTime costumer care all they will do is apologize for the inconvenience

Pathetic!!!

Company lied about condition come to find out the engine had been replaced two other times they Band-Aid the problems. The vehicle was in the shop before my first payment was made.

I purchased a vehicle almost two weeks ago and during the walk through there was an issue that needed to be resolved. I was ok with that because its the vehicle I wanted and did all the processing for it to drive off the lot.

Now the issue has not been resolved because its sitting at another place waiting to get worked on. I was advised that it may take a few weeks to fix but its only a window that is needed to be replaced. I cannot continue to wait for a week or two for a simple repair. I do not want another vehicle my credit and everything is pulled so I cannot take my services elsewhere I want the one purchased.

Please advise in this matter because I believe I should be able to use a loaner vehicle or put into a rental vehicle until the car is fixed. I appreciate if yall can work with me like I did with you. I have a job, school, and Im a disabled veteran who needs to get around and its costing me money that I dont have and my livelihood and its like the employees do not care.

I did my part to give you a sale I would appreciate it if you can work with me and my accommodations until my vehicle is returned with the issue resolved because this is the vehicle I want and paid for. Thank you in advance

I plan on going all out all I ask was to be reimbursed cause I had this car less than six months Im going to the media next Im going on t v Im not going to stop till I get reimbursed

I was very disrespected and apparently you dont care Ive called once leave message if you callI am very upset by manager treating me like a ***

BUYER BEWARE!

Our son bought a car from here 2 months ago. His car broke down in rural Missouri 150 miles from Springfield, MO.

He is stranded along side of the road with zero help from DRIVETIME or the warranty repair service company they own. Basically, they tell you pay to have it towed and get a rent a car and they will pay it back. If he had that kind of resources on hand he would not have bought from DRIVETIME. Emergency situation and they make it 100x more stressful.

Transmission went out on this car. We bought a truck from their last year from same place and just had to have new motor in. We too had to pay for tow and rental car and still have not been reimbursed. Their cars look nice but 2 out of 3 we bought have major issues.

We called corporate nasty rep named Cindy. Natasha at the dealership lied and said there were no managers and hung up.

3 cars never been late on a payment and they treat their customers like this. NOT REPUTABLE DEALERSHIP!

Good afternoon, My daughter purchased a 2022 Kia Soul from the Drive Time in Jacksonville Fl on February 2024 and drove it until December of 2024 until the engine blew up. Now Kia will not replace the engine because Drive Time can't produce any documents pertaining to oil changes prior to 2022 even though the car is still under a 5 year warranty.

My daughter has all of her oil change paperwork. So now she is out a car and no one is wanting to fix it.

Please help. Dwain Nobles, Orange Park, Fl

I got a car from Drivetime in Oct. It has been in shop four times in less than three months and now it is in the shop and is 3000 to fix it and they want me to pay for it

I purchased a 2018 jeep renegade in April 2024 and since May 2024 Ive had nothing but problems with this jeep. If the oil is low during a turn the jeep will stop in the middle of the street which is not safe at all.

The license plate light has gone out. The tail light has gone out and now the sun roof is having issues closing.

Unhappy customer. Purchased Feb 1, 2024.

Had a major issue with the vehicle 3.5 months after purchase. Something to do with the engine. Still not working right. Air was not working when I drove off the lot but assured by Donte that 30 days to fix with no out-of-pocket and $100 deductible after 30 days.

Had no problem with that. The issue arises when I find out, the issue was never documented, so customer care can't help. After speaking with Josh, he kept saying 30 days but I explained to him I was told 30 days only mattered with no out-of-pocket. In my opinion, the company wants to put blame on everything but the vehicles.

They say the cars go through an inspection but I'm highly doubtful. Please be sure you have them sign in blood so you're covered.

After car was in the shop for way over a month, drive it for a few days and had to return to the shop for a different issue. As of August 19, 2024, vehicle is STILL in the shop.

Warrenty company (Silverrock) and automotive shop are unable to compromise on pricing and how to fix it.

I've had the car for a total of 6.5 months and have only driven it less than 4 months. Rip off.

Car was purchased on 6/14/2024...on 6/20/24 several dash warnings lit and it was clearly having issues with acceleration.

Contacted both SilverRock and Drivetime and scheduled the mobile mechanic who was supposed to contact me within 24-48 hrs. Did not happen!

Reached out to them again and they blamed SilverRock after several phone calls I then realized that the warranty they so willing;y offer with the benefits of towing and rental is only after I incurred the expense.

Long story short I finally get it to the shop and Uber it to work. Mind you this all occurred within the 30 day limited warranty.

The throttle body needed replaced, which I find hard to believe was not picked up in the inspection certificate they provided in not only the car I purchased, but all of the others I test drove. Unsurprisingly, that same certificate of inspection was not included in my paperwork, and when I inquired about it was told they are not legally obligated to provide it to the buyer.

After going back an forth for weeks it was determined that the service provider I chose from the ones they had listed was unable to repair the car and it would have to go to a Jeep dealer. Also at my expense if I want it towed.

I did a little research and the major shareholders at Drivetime, the warranty provider, SilverRock and the finance company, Bridgecrest are one in the same.

Furthermore, in the state of Maryland a used car dealer is legally bound to provide the buyer with a copy of that certificate!

The mechanic I spoke with said he would never deal with them again and my best bet would be to get rid of the car!

They have did absolutely nothing to help me and have given me the run around since this whole nightmare started!

They are absolutely taking advantage of people in desperate circumstances. You pay Drivetime a fee for selling you the vehicle, you pay thousands of dollars for a warranty they make you buy from a company the same people own and then they finance you at an insane interest rate through, Bridgecrest, also owned by the same people. Net worth of one CEO 9 billion dollars.

I just want my car fixed or replaced so I can feed my kid! So this far I have paid the down pymnt, two car payments, insurance and over $300 in Ubers bc I couldn't afford a rental with a $300 deposit!

And they are still dicking me around!

Now they expect me to find a Jeep dealer that deals with them in my area! That's gonna be hysterical!

Taking advantage of people in desperate situations disgraceful. I actually drove away thinking what a great service!

I'll keep talking until someone listens!

Everything under the limited warranty is covered so what is the freaking issue! I'll tell you what it is...you got my money and that's really all you're concerned about!

DON'T DO IT THEY ARE A COMPLETE RIP OFF!

Stop that dam fraud alert we are a 65 year old couple and dont have the best credit and we wanted to get a car and let them take our note directly out our account

In going issues , dealerships sell damaged vehicles. Dont back or help even with the extended warranty.

I want a trade in , lower payments something to rectify this problem.

All the poor people who go to drive time and get taken for a ride. In a broken car.

My key fob had to be replaced it fell apart it was old and used harshly when I received it back when I first bought the Chevy Cruze 2013. But now the new key fob will not crank my car It will open the car and trunck but it will not even with the key fob function to crank my car.

I need some help with this new key fob. Thanks a