Reply by Drivetime

Hello Stacey,

Thank you for providing your review and I truly apologize for the mechanical concerns that you are experiencing just months after purchasing your vehicle, in addition to already having to replace the battery.

Please know that all of our vehicles are inspected prior to sale to prevent these concerns. The vehicles sold from DriveTime are pre-owned and as a result there are times where mechanical concerns may arise post-sale. For this reason every vehicle sold from DriveTime comes with a 30-day/1,500-mile Limited Warranty, along with the optional Vehicle Service Contract, to assist in these situations. In addition, there are times when a non-covered component would have to repaired or replaced and would be considered cost of ownership.

Regarding your reoccurring mechanical concerns, if you already haven’t done so, I would encourage you to reach out to SilverRock, your vehicle service contract provider at (877) 584-3848, to find an in-network repair facility close to you and have them provide a claim for review. In the event you still wish to cancel your Vehicle Service Contract, please reach out to SilverRock directly. Should you have additional questions, you may also contact my Customer Relations department at (800)965-8043 and a team member would be glad to assist.

Respectfully,
Jodi-Customer Relations
Author's
0 comments

im finding that the dam problems i stated from the start. are still a problem and now i have to come out of pocket to fix them.

since your shitty warranty doesn't cove r *** but paper. all i say is i have a warranty that doesnt do anything. how can i cancel then and just pay for another. but im in the process of returning or trading this car in and warning everyone i know about drivetime and its fake warranty promise.

just a waste of money. i had to put in a 159 dollar battery this is week which took money from my trip.

what a waste of time and advertisement. never again

Do You Have Something To Say ?

Write a review

You May Also Like