Reply by Drivetime

Hello,

Thank you for providing your review and I am glad to hear that our staff provided quality customer service, however, I am sorry regarding the recent repossession of your vehicle.

Please know that at time of contract, DriveTime provides a Recall Acknowledgement which indicates any open recalls on your vehicle that need to be performed at an original manufacturer’s location. At this time if you have received any notice on an active recall, I would encourage you to contact the manufacturer for possible additional recall information.

Regarding any questions pertaining to your loan, please contact Bridgecrest at (800) 967-8526 and a representative will be able to assist.

Respectfully,
Jodi-Customer Relations
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Purchased a car from Drivetime staff ok loan through bridgecrest bad bank in March recalled told do not drive drivetime said call bank did not care instead of going to dealer they repoed car illegal for dealer like drivetime to sell recalled cars. Bad dealer

Product or Service Mentioned: Drivetime Auto Loan.

Reason of review: Poor customer service.

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