Drivetime's reply to:
Drivetime - Horrible
We've had nothing but trouble since day one.It took the dealership nearly two months to give us our initial temp tags.
That should have been a red flag bit i dismissed it. There was $800 worth of work needed done on the car within the first 30 days of purchase for the leased vehicle, which by the way, was inspected by the local Midas auto shop up the street. Which obviously was a fake inspection job. Because Pappas Toyota across the street, at Mid Rivers Mall Drive in St Peters Missouri, told us that there was strut problems suspension problems needed 2 new tires and the bill came out to 600 something dollars!!
I refused to pau it and threatened to return the vehicle, drive time was not going to pay it but they had to honor it, being that there was no way they could deny that it was a previous mechanical issue and no fault of our own. That is the only thing the DriveTime has honored. Every time I've called customer service they do not care, the managers are rude and disrespectful and the customer service is not a one point resolution. It nearly is passing the buck back on to the dealership, which holds no accountability.
My most current to date problem with drive time is that my plates were due April 28th, today is June 12th. To this day, I am still waiting on the dealership to pay the personal property tax and send me a bill so that I can make the payment for the personal property tax and renew my plates. I have the county assessor's office involved also to apply pressure for the payment and corporate office lied, staying they didn't know who i was, I've made every single payment and my name is on the lease and I have to use my ssn to make the online payment!! Beyond frustrated!
They found that DriveTime failed to claim the vehicle the year prior also!! I have made many phone calls to customer service and so has the county assessor, spent many hours contacting the corporate office for payment so that we can pay the personal property tax back to the dealership and move forward. My contract states that the dealership pays for it and then they bill me. So as of today, I am returning this car because I'm tired of all the *** lies and thievery from this company.
They want me to continue making the payment but they won't pay the personal property tax to keep my car legal?? So why should I keep making my payments on an illegal vehicle? I'm returning this car today and they wanted to tell me that I am liable for another payment and I'm not paying it. DriveTime is in breach of their contact with me and I'm tired of waiting!
The only goal that this company has is to create forever customers, a dependency. You go i this dealership because you're in a bad position in hopes that this is going to help improve your credit and you'll be in a better spot once this lease is over. But then you find out that this isn't even being reported on your credit report! I'm paying $500 a month, past two years, wasted my time, for a vehicle that does not help my credit.
So in the long run they leave you in no better position than you were in the beginning, like I said creating dependency through customers.
I don't know about you but I think that's a horrible concept for a auto financing company and I would beware of this company, stay away!!You think you don't have other options but trust me you do, and drive time is not the solution.
Review about: Drivetime Auto Leasing.
Reason of review: Poor customer service.