Reply by Drivetime

Greetings,

Thank you for bringing this matter to our attention and allowing us to address your concerns. As a valued customer, we greatly appreciate your business and are truly sorry for any inconvenience or confusion. We would like the opportunity to research and address the issue directly. The experience you described does not align with our standard of doing business. Please contact customer service at 888-290-0148 and we will work to get this issue resolved.

Thank you,
Roxanne, DriveTime Customer Relations
Author's
4 comments

ITS TRUE WHAT I HAVE READ ABOUT SOME COMPLAINTS, CUSTOMER SERVICE DODGING CUSTOMERS AND BEING RUDE. I BROUGHT A CAR FROM DRIVTIME DUE TO MY FINANCIAL SITUATION I HAD TO TURN IN MY CAR AND HAD NO OTHER WAY TO GETTING A CAR ASAP TILL DRIVETIME, ALL SOUNDED SWEET AND WARRENTY THIS AND THAT AND NOT EVEN A MONTH LATER CHECK ENGINE LIGHT CAME ON AND YES BACK AND FORTH WITH DRIVETIME TRYING TO GET IT APPROVED AND IM FED UP WITH THEM THAT DONT BE SURPRISED THAT DRIVETIME CUSTOMER WILL LEAVE THERE CAR IN THE LOT AND GET EVERYONE TOGETHER TO MAKE A LAW SUIT OF THIS.

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Comments

Anonymous
Falconer, New York, United States #775258

We are the victim of the dreaded DT...Have had the car not even 6 months and has been into the shop 4 times.

3 times in the first MONTH!!!they are a horrible company and their warranty company :( SUCKS!!!

Anonymous
#456460

I've had my vehicle 5 weeks & already needed a transmission also I was informed I would be able to receive my payment deferred since after 5 weeks I had $400.00 of out of pocket costs I needed to pay on my part again after 5 weeks! Now I've had the worst and most stressful weeks concerning this LEMON sold to me after I used all of my savings of 3500.po on this crappy car

Anonymous
#452779

I want to take my car back to them and leave it there. Should I?

Anonymous
#421682

I too have been a victim of drivetime unorthadox practices.they do not uphold there contract the name of there company should be drive one time they really are a joke and they prey on people pretending too help you no they help themselves too there commission and there on well being

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