We signed a contract on a Dodge Durango saying 3 year limited warranty. In which, the warranty is supposed to cover the engine, transmission, driveaxle, and air conditioning and the customer only pays a small co-payment.
Ok that is the main reason we picked this company to make such a big purchase. After about a month of driving the vehichle the transmission went out. They sent me to a repair shop, and after 3 weeks they said they put a brand new one in it and I only had to pay $50. Then only a few short months later the rearend starting whining, motor started making funny noises, the a/c started to mal-function and once again transmission started slipping!!!
We dealt with the warranty department again and took it to the place they told us to, and two weeks later we had to call to find something out on car. NOONE ever called us. They said o yeah we are not going to fix your vehicle to much is wrong with it. We already sent paperwork to the dealership for them to put you in a new one.
Sounds great right? NOT!! We go to dealership and they tell us we are going to have to start a whole new application and contract and we are going to eat the $10,000 we had already paid!!! NO Drivetime will be talking to my lawyer!!
We have a signed contract stating they will fix our vehichle!! I am very pissed I do NOT recommend them to anyone!!