I purchased a vehicle from drivetime in November. I got literally 15 miles from the dealer the day I bought it and the engine light came on.
I called the customer service department and they said that it was because the oil was just changed and they didnt reset the light. They said I couldnt go to "sears" which is who they use for their car repairs, oil changes etc... until I had an official card. Never received the card.
then making a monthly payment on the vehicle. the payment was set up on auto draft. It never drafted and they came and repoed the car. I didn't even realize t he payment never drafted.
Nor did they ever call me to notify me. When i talked to the local dealer b/c the repo person came on Saturday and the customoer service dept was closed he said that they wouldnt reinstate the account. I called that Monday and they said that they wouldnt reinstate the account and that they had my car back and that's all that mattered.
Very rude customer service. So the more i read about reviews there probably was something wrong with the car for the engine light to come on and thankful that they did just take the car off of my hands instead of having to pay out to fix it.