Drivetime doesn't care about customer's problems
I bought a car from Drivetime in May, 2007.I had always made my payments on time.
At the end of November, I applied for a payday loan online which triggered unauthorized debits from my bank account. It caused me to get really behind in my rent, which caused my car payment to be late the first two payments in December. I called and explained this to them. The first customer service person got ugly and hung up on me.
The next guy wanted all the documentation and said he thought he could help me. I gave him a statement showing over $1,100.00 in NSF's and bank fees. I explained I had to give almost every dime I had to the landlord to prevent me from being evicted. I was facing an eviction and a reposession from Drivetime.
I kept in touch with them as things progressed trying to get to the first of 2008 to try to begin picking up the payments again. I even went to their office today and was told I had to pay them immediately or they would come and get it. They lied to me about trying to help someone whose back is up against the wall. I do not have anywhere or anyone to borrow the money and tried to explain I understand that the car payment was important but my priority was a roof over my head otherwise I would be living in my car.
They made over a billion dollars in Orlando alone this year and they wouldn't give me 5 more days to try to make it right. They don't care about their customers. All they care about is their bottom line. There were 3 payments due in December which is all I was behind and they refused to work with me.
What a Christmas present, a repo.
Review about: Drivetime Loan.