Reply by Drivetime

Hello,

Thank you for reaching out to us. I apologize that you are experiencing concerns with your spare tire. Please know all DriveTime vehicles are inspected prior to sale and a “vehicle walk-around” is done at point of sale to ensure all items are in working order. My department, Customer Relations, is in place to review all provided information and see if any further assistance may be available. I would like to look into your situation further, however with the details in your review, I am unable to locate an account. To best assist you with your concerns, please reach out to my department at your leisure. Customer Relations can be reached at 888-290-0148.

Thank you again for your time and I look forward to working with you.

Respectfully,
Andrew – Customer Relations
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I bought a Toyota Sienna 2006 and we never received a spare. I made several calls and no one has been able to assist me. Please help

Review about: Drivetime Customer Care.

Reason of review: Poor customer service.

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