Reply by Drivetime

Hello Gary,

Thank you for taking the opportunity to voice your concerns. I am very sorry to hear that you are dissatisfied with the service you received. Please know that I have responded to the concerns you addressed in your previous review (#974522). Additionally, I attempted to contact you in order to discuss this matter with you in further detail, however I was unable reach you. At your earliest convenience, please reach out to my Customer Relations team at (888) 290-0148 if you are in need of additional assistance.

Jacob – Customer Relations

Even the phone staff sucks never afforded the opportunity to take my complaint to the ceo always got the runaround like that position or person doesnt exist .and it doesn't exist according to the knuckle head black guy that answered the phone im black also.he assured me there would not be a response higher than all record the phone conversations then you know which one im talking about my name is gary charles that person that handled my phone call never gave his name

Product or Service Mentioned: Drivetime Customer Care.

Reason of review: Poor customer service.

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