Reply by Drivetime

Hello Dante,

Thank you for providing feedback about your experience at DriveTime. I am saddened your experience has given you a less than stellar feeling about DriveTime.

I would like the opportunity to address our approval process, please know that we try our best to provide our customers with an online estimate of their down payment. However, the approval process is completed by visiting our dealership to verify all information entered online. We have found some of our customers underestimate their income.

I am really sorry we could not gain your business. Should you have any other questions or would like to speak further about your experience, please reach out to my Customer Relations team at (888)290-0148.

Thank You,
Kaitlyn - Customer Relations
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Value for money

Update by user May 01, 2017

Typical mindless drivel that is just an auto-post. Drivetime doesn't care what anybody thinks, as long as the greedy vultures can prey on the next low income individual. Seriously, you would be better off riding a bicycle to work than dealing with these morons.

Original review posted by user Apr 21, 2017

BAIT AND SWITCH!!! This dealership will say all the right things to get you in the door and then they change the quoted terms on you when you show up; thinking you're desperate and will just accept whatever they spew and take the car anyways.

The guy I had my appointment with never introduced himself. They raised all of the terms of the financing on me; despite what I was told, so my wife and I walked out and left. What is the point of even filling out your information with them online when they change everything when you get to the dealership?

This company is no better than a payday loan company and deserves to be shut down. I guess I wasn't low income enough for them and couldn't be taken advantage of.

Product or Service Mentioned: Drivetime Sales Representative.

Reason of review: Not as described.

Preferred solution: Let the company propose a solution.

I didn't like: Overinflated prices over value of vehicle, Customer service attitudes, High interest rate, Pricing, Down payment bait and switch.

Do You Have Something To Say ?
Write a review

You May Also Like