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Product: Drivetime Auto Loan Clear all filters (0 of 25 reviews match)
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Drivetime's reply to:

Hello, Thank you for providing your review and I am glad to hear that our staff provided quality customer service, however, I am sorry regarding the recent repossession of your vehicle. Please know that at time of contract, DriveTime provides a Recall Acknowledgement...
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Drivetime Auto Loan
#1314527
Drivetime's reply to:

Hello James, Thanks for taking the opportunity to leave your review. I’m sorry to know that you are unhappy with your purchase due to your concerns with the condition of your vehicle, as well as the overall structure of your loan. Please know that we make our best...
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Drivetime Auto Loan
#1308583
Drivetime's reply to:

Hello Joey, Thank you for sharing your concerns regarding our sales process. I apologize if clear expectations were not set prior to you before making the trip to our dealership. At DriveTime, we strive to be as transparent and provide a comfortable experience for all...
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Product
Drivetime Auto Loan
#1236175
Drivetime's reply to:

Hello Shawn, Thank you for reaching out to us and I am truly apologize for any frustration that this has caused. During the sales process, we strive to be as transparent as possible when discussing finance details. Pertaining to your recent concerns regarding your...
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Product
Drivetime Auto Loan
#1230782
Hello Billy, Thank you for taking the time to provide feedback regarding your most recent experience. I want to apologize for the dissatisfaction that this has caused you. Please know that while we do accept trade ins, there are certain parameters that must be met that...
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Product
Drivetime Auto Loan
#1227485
Cut to 2018, I check my credit score and find an $8000+(at least 3 times the amount we had left to pay) that DriveTime has sold to a collection agency TWO YEARS AFTER re-poing my car that I had paid TWO PAYMENTS ahead on, after never notifying me that they thought I...
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Product
Drivetime Auto Loan
I liked
  • Fast approval
I didn't like
  • Constant change in account systems
#1226591
Drivetime's reply to:

Hello K P, Thank you for taking the time to provide feedback regarding you experience. I want to apologize for the frustrations that you have faced. Please know that we strive for transparency in regards to all of our information, including pricing. All of our pricing...
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Product
Drivetime Auto Loan
#1219743
Hello Shirley, Thank you for recently contacting Customer Relations in regards to your recent concerns pertaining to your experience. I am saddened to hear about the hardship that you have experienced Bridgecrest, your loan servicing provider, is whom you would need...
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Product
Drivetime Auto Loan
#1180528
Drivetime's reply to:

Hello Scott, Thank you for taking the opportunity to leave your service review. We appreciate all forms of feedback from our customers, whether it be positive or negative, as it aids us in making improvements to our business. I am deeply sorry to hear that you left...
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Product
Drivetime Auto Loan
#1174189
Drivetime's reply to:

Thank you Gregory for taking the time to provide us with your feedback. I am sorry to hear that you are dissatisfied with your purchase due to your current mechanical concerns and the payment process. In regards to your mechanical concerns, please know that all of our...
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Product
Drivetime Auto Loan
#1137759