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I knew I would be late on a payment for my car I bought at Drive Time so I called them to let them know (you know being proactive).I let them know when I would send in a payment and the lady said she would note the account.

I received 6 more calls the next day and the follow day after that. They even called my office. I then called them again and explained I spoke with someone on Monday and told them the whole story again. GUESS WHAT....I still received multiple calls.

On Friday I spoke with another person explained I spoke with two other CSR and this was harassing. She said I needed to pay online instead of mail a check and I told her no because I'm not paying the Fee of $5.50 to pay online. She told me they couldn't waive it because the state (TN) required them to charge it. I told her that was *** because I pay ALL my bills online (except this one) and DT is the only ones who charge a fee.

I told they called me again I would file a complaint and pursue harassment. All weekend, no phone calls, then Monday I get a call at my office. WTH!

So I filed a complaint and am posting this.THIS IS SUCH BS!!!!!!!

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sssweet1972
#508440

1.Written by Tina on July 7, 2012 from jacksonville, florida, US

I actually changed my phone number it was getting so bad, I would get a call in the am on the day payment was due.

And was late about a week and had 22 missed calls from them and their trickery calls they do. My final straw was the last few messages where they state they have a deal for me, and another telling my to refer someone. That is where I draw the line. I PAY for my cell phone and am a working woman that works nights as a Sleep Tech, I had to keep my phone off more than it was on just so I could rest during the day.

I won't give them the number so I hope they do not look at it as some kind of "breaking the contract" ***.I feel like I can breath now.

Anonymous
#508425

I actually changed my phone number it was getting so bad, I would get a call in the am on the day payment was due.And was late about a week and had 22 missed calls from them and their trickery calls they do.

My final straw was the last few messages where they state they have a deal for me, and another telling my to refer someone. That is where I draw the line. I PAY for my cell phone and am a working woman that works nights as a Sleep Tech, I had to keep my phone off more than it was on just so I could rest during the day.

I won't give them the number so I hope they do not look at it as some kind of "breaking the contract" ***.I feel like I can breath now.

Anonymous
#500731

PENNY, LEARN HOW TO WRITE, TYPE AND SPELL. THANKS

Anonymous
#500730

HackTech- It's a customer service drone that's paid $10 an hour to copy and paste ***.

Inotherwords- I dealt with a nice guy at DriveTime over the phone in Torrance (I live in Redondo Beach part-time). I still wouldn't trust him with a ten foot pole, though.

GO TO A FRANCHISED CAR DEALER [FORD, CHEVROLET, ETC] AND ASK TO SPEAK WITH THE FINANCE MANAGER, ALSO KNOWN AS F&I. THEY CAN WORK SOMETHING OUT FOR YOU WITH ABOUT 2-3K DOWN- and a much better deal.

FUC* DriveTime

Anonymous
#500729

HackTech- It's a customer service drone that's paid $10 an hour to copy and paste ***.

Inotherwords- I dealt with a nice guy at DriveTime over the phone in Torrance (I live in Redondo Beach part-time). I still wouldn't trust him with a ten foot pole, though.

GO TO A FRANCHISED CAR DEALER [FORD, CHEVROLET, ETC] AND ASK TO SPEAK WITH THE FINANCE MANAGER, ALSO KNOWN AS F&I. THEY CAN WORK SOMETHING OUT FOR YOU WITH ABOUT 2-3K DOWN- and a much better deal.

FUC* DriveTime

Anonymous
#488741

Just read all the comments and complaints and noticed none from CA. All are from back east. Is there anyone who was happy with their car from CA?

Anonymous
#488740

Just read all the comments and complaints and noticed none from CA. All are from back east. Is there anyone who was happy with their car from CA?

Anonymous
#488739

Just read all the comments and complaints and noticed none from CA. Is there anyone who was happy with their car from CA?

Anonymous
#487998

Written by DriveTime Customer Service on May 15, 2012 From Phoenix, Arizona, US

Thank you for sharing your concerns. As a member of the DriveTime customer service department I can assure you we are committed to providing all of our customers with the best service possible. I would like an opportunity to address your concerns directly at 888-290-0148.

Matthew

DriveTime Customer Service

________________

seems to be a common responce for all DT complaints......just follow all the links.......

HackTech
#486198

First lol at the Automated customer service comment on every ones post.Fact 60% of DriveTime loans default so yeah they are edgy when people say they are going to be late.

*** that their system is not better to note when you call and are trying to work with them.

Do not blame the call people though they have to meet a quota and if they do not they get the ax so...If it makes everyone feel better there is a new government agency that was formed and are looking into DriveTime.

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