Reply by Drivetime

Greetings,

Thank you for bringing this matter to our attention and allowing us to address your concerns. As a valued customer, we greatly appreciate your business and are truly sorry for any mistreatment or disrespect. The experience you described does not align with our standard of doing business. Please know that these issues will be addressed. If there is anything we can do, please contact us at 888-290-0148.

Thank you,
Roxanne, DriveTime Customer Relations
Author's
1 comment

The people at Drive-Time are very unprofessional and deceiful.They mislead new car buyers.

When you set up your payments with them, they tell you they will work with you if you are late and when you call to tell them you're going to be late, they repossess your car, that is misleading.

When you try to get your car back, they pass you around in the office from one person to another who tells you they can't help you, when all along they have sent your car to an auction to be sold.Very unprofessional people.

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Anonymous
#468093

I am very thankful for these warnings. I was considering going to DriveTime but will not thanks to these warnings.

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