So About a month ago my husband and I walked outside to find that our car had been smashed into a wall and no note had been left at the scene. My husband is AGR for the National Guard and had just been activated to deploy to IRAQ in September.
Well since we desperately needed a car and I have no credit and he has bad credit the only place we could get approved for a loan was DRIVE TIME. We went in and our agent was very nice and helpful BUT they're services all together has been terrible.
First when we were putting in the application they said we weren't eligible for the military clause for the loan because we are National Guard. When on their website they advertise any branch and status of the military can get the promotion.
Second someone had stolen our bank card and put us in so much overdraft I would never be able to afford to pay our bills. We got financial assistance from the National Guard and they sent a check out to drive time for our first two payments (bi-monthly) for 434.02 . I called the entire week it was due to see if they'd received it and was told no. I also explained the situation and asked what the repercussions would be. I was told there wouldn't be any because of the situation. The day after it was due I got a call saying I must return the car so I went up the DRIVE TIME to re-explain the situation and get things figured out. Also explaining that I could afford to make a payment myself what with my husband deploying. They made me pay $196 or they would take the car.
Third We have a limited warranty on the vehicle and the radiator van was turning off when I drived with the AC on on day 20 of me having the car. I went to go get it fixed through a drive time approved mechanic and was told my claim was denied because it wasn't a covered part. The entire assembly had to be replaced. I called drive time to let them know the whole situation and that I'd only had the car by that time 30 days. They re-ran my claim, taking 8 hours when I was told only 2, and said they'd pay for the part but not the labor or service charge. So they'd pay for a $100 part and leave me to pay another $200 to the mechanic.
They are using and abusing people.
Product or Service Mentioned: Drivetime Warranty.
Monetary Loss: $22000.