Reply by Drivetime

Hello Maria,

Thank you for taking the time to write a review about your DriveTime experience. I am sincerely sorry to hear that you received less than the utmost in customer service at the dealership. Please know that we want all customers to know and feel that they are the most important part of DriveTime. When it comes to contracting, our dealership staff guides our customers through the contract and is there to answer any questions that the customer may have. To ensure that our customers have an overview of their loan, we also provide a Federal Truth in Lending Disclosure. This disclosure indicates the cost of the vehicle, the total amount financed, the APR, any finance charges included, and the total amount that is expected to be paid. Customers are encouraged to review all aspects of their vehicle and loan prior to sale. Your feedback regarding this matter will be researched thoroughly and will be used as a training opportunity so that our high standards are upheld.

When it comes to pricing, we understand that customers may be wary of how vehicles and loans are priced. For this reason, we aim to be as transparent as possible when it comes to vehicle pricing. All vehicle pricing is available online as well as posted on each vehicle at our dealership. We also understand customers may question why pricing is higher than expected, however we utilize NADA Retail Suggested Value when evaluating our pricing, which is within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB). Furthermore, with payments we structure them to ensure loan success for all customers; they are dependent on the customer’s pay frequency and are set as such. We do offer customers a one-time loan modification where they may be able to change payment due dates, however one must be at least six months in their loan.

Again, I truly apologize about any dissatisfaction you have experienced during this situation. To best assist, please be advised that we will be reaching out to you within the next 1-2 business days. Alternatively, should you wish to contact us, our Customer Relations department can be reached at 888-290-0148.

Thank you again for your time and I look forward to working with you.

Andrew – Customer Relations
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Value for money

They rush though paper work didn't ask if I had any question are concerns.They talk more about other stuff they offered. The Vehicle is worth 11,395.00 but the load is 15,769.80.

The loan is higher the vehicle worth which cause confusion.

We though car payment 210.00 month and the other offer were just add on.They never said payments are biweekly are we can bring back vehicle in five days.The total for the vehicle is 24,173.34 Why so high. I bought vehicle with lower interested.All other dealership went though every paper make sure we understood they never did they just rush though everything and when they called did't ask if we understood the paper work or had any question.It not dealership it a rent a vehicle that you can pay off.They said you can pay more on your payment but did explain why.Their more concern you pay off the load that higher then the vehicle worth.

Product or Service Mentioned: Drivetime Auto Leasing.

Reason of review: Did't explain payment plan or return.

Monetary Loss: $11.

Preferred solution: Give back vehicle that they didn't explain we could.

I didn't like: Prices, High interest rate.

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