I bought a truck from drive time yesterday, it was a 2012 GMC regular cab pickup, I paid $16,695.00 with a down payment of $1,350.00. I told them I wanted an extended cab if there was any way possible.
They told me they did not have one. I went home and was checking their inventory, and to my shock, I found they had a 2012 Chevrolet Silverado, which is the sister truck to the one I purchased. It was $17,495.00, $800.00 more than mine, so I called them and asked about trading for it, They told me I would have to pay $1,150.00 more for down payment. I called every number I could find online for DT, but I got the same old story from every one of them, there was nothing they could do.
No one at DT, even tried to help me, so I checked out JD Byrider and they had a Ford F-150 extended cab, with 2800 less miles and it was $13,995.00 almost $3000.00 cheaper and they gave me a 12.9% interest rate, compared to DT 21.9%, they happily accepted my $1,350 down. I called the DT dealer, I bought the truck from and asked for the sales manager. They said he was busy and they would have him call me back, after a couple of hours, I called back same story. In the meantime customer service called me to ask what the problem was I told them, they sent him an e-mail telling him to call me.
Five hours later and I haven"t heard from any one. Anyway I am glad I found out how this company does biuseness, before it was too late. I am on my way to return the truck now, within the five day return gaurantee time.
I will let you know if they honor their word or not, when I get back. So far all I have heard turned out to be lies, once they got my money they did not want to talk to me anymore.
Product or Service Mentioned: Drivetime Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Let the company propose a solution.
I liked: Frustrating.
I didn't like: Managers at dt.