I purchased my first car with Drive Time only to be a sold a car that had serious malfunctions. I purchased a 2013 Ford Focus exactly 1 year ago and I have had to put it in the shop a total of 5 times now and it is currently in the shop as I write this.
I've put a total of 9,000 miles on this car in 1 year. I have now spent over $1,000 in repairs not including the current repairs and have spent hundreds on rentals while the car is being fixed. The transmission had a recall and an oil leak inside the transmission, the latches have a recall, I replaced the oxygen sensor, coolant tank, gaskets, fixed an oil leak now I need to replace the fuel pump and the evap canister. The "Insurance" they offer covers nothing!!!
I feel it's offered to make the sale only and to paint a pretty picture for you! I have taken these issues up to Customer Relations and got a whole lot of NOTHING agents are rude and talk over you not letting you explain the situation. Drive Time "Technician's" refused to look into these issues when I brought it to their attention. I have been extremely patient with these people only to get treated poorly and taken advantage of.
They do not return phone calls and are very inconsiderate.
Please don't make the same mistake I made avoid the hassles and headaches take your business somewhere else! I wish I could return the car!
Product or Service Mentioned: 2013 Ford Focus Car.
Reason of review: Damaged or defective.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
I didn't like: Dont inspect the cars and dont stand behind the product.