Sales experience was smooth, placed in car I wanted. Aftercare with warranty and customer relations a nightmare.
Car trouble a month after getting it. Covered under warranty but have been lied to, multiple people offering multiple solutions, none of which actually happen. Car sat in repair facility for multiple weeks, no help with rental car except for offer of reimbursement even after I explicitly and clearly explained that I simply don't have the money to keep spending on rental cars with a car payment ; after 2 weeks they said they would direct bill rental, but aren't, after the fact. One person told me they would suspend my payments while car in shop, found out later not true and now past due.
Used part provided for repair resulting in more problems with car, back into shop. Complaint filed with BBB, still no resolution or help.
When you ask for someone above customer relations you are told there is no supervision for customer relations. That's just asinine.
Product or Service Mentioned: Drivetime Repair.
Reason of review: Damaged or defective.
Preferred solution: Deliver product or service ordered.
I liked: Car, Sales process mostly.
I didn't like: Customer relations, Warranty.