Reply by Drivetime

Hello Joy, thank you for your review and for bringing this to our attention. Please accept our sincere apologies for the inconveniences you have encountered. Upon review, we see you are working with our team to reach a resolution. If you have any additional questions or concerns, please don’t hesitate to reach out to our Customer Relations department at 888-290-0148. Sincerely, Customer Relations

Please let me know if you have any questions. Thanks in advance!!
Customer service
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality

Sales experience was smooth, placed in car I wanted. Aftercare with warranty and customer relations a nightmare.

Car trouble a month after getting it. Covered under warranty but have been lied to, multiple people offering multiple solutions, none of which actually happen. Car sat in repair facility for multiple weeks, no help with rental car except for offer of reimbursement even after I explicitly and clearly explained that I simply don't have the money to keep spending on rental cars with a car payment ; after 2 weeks they said they would direct bill rental, but aren't, after the fact. One person told me they would suspend my payments while car in shop, found out later not true and now past due.

Used part provided for repair resulting in more problems with car, back into shop. Complaint filed with BBB, still no resolution or help.

When you ask for someone above customer relations you are told there is no supervision for customer relations. That's just asinine.

Product or Service Mentioned: Drivetime Repair.

Reason of review: Damaged or defective.

Preferred solution: Deliver product or service ordered.

I liked: Car, Sales process mostly.

I didn't like: Customer relations, Warranty.

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