Drivetime's reply to:
Drivetime - Deceptive customer service, warranties and initial car inspections
After being approved by Drivetime I went to the dealership and selected a car.When going over the operations systems with my dealer, I noted that there were squeaking sounds from the rear breaks and the heating system took over ten minutes to produce heat.
I bought the car anyway, noting those concerns. When I called the warranty department they said they do not cover brakes but suggested I take it to a mechanic. The garage they reccomended wanted me to leave the keys to my mini cooper in a flower pot and mentioned he had never worked on this type of car before. I chose not to leave it with him.
After being out of town and not driving my car for two more weeks, when I returned my car overheated, but the heat still didn't work. I called the warranty/customer service department again and they suggested another mechanic. Clearly in my service agreement it outlines that the heating and cooling systems, as well as radiator are covered yet they refused to pay for any of the parts or services, including the diagnostic test. I paid over 17,000 dollars for a car that was clearly never checked out or required to pass any checkpoint system.
This company hasn't honored their own contracts, has horrific customer service and puts it's customers in defective vehicles without any care or concern.They deserve to be shut down and any consumer should steer clear from their business.
Review about: Drivetime Warranty.
Monetary Loss: $19000.