Reply by Drivetime


Thank you for bringing this matter to my attention. I am truly sorry to hear of your experience during the sales process, as well as the concerns you mentioned with the vehicle so soon after sale. Here at DriveTime, it is our goal to provide each and every customer with an outstanding experience before, during, and after the time of sale. We appreciate your feedback as it allows us to continue to improve our level of service.

Additionally, before we offer a vehicle for sale, it must undergo a multi-point inspection at one of our DriveTime Inspection Centers. If our certified mechanics find any failed components, these components are replaced. However, if an issue does not present itself at the time of inspection, we would have no way of knowing that it exists. As with any pre-owned vehicle, we are unable to determine if or when future issues may arise. For this reason, every vehicle we sell comes with an initial 1,500 mile/30-day limited warranty, as well as the option to purchase an extended warranty for further peace-of-mind.

We understand that purchasing a vehicle is a big commitment and we want to ensure that our customers are comfortable not only with the terms and conditions of their loan, but also with the condition of the vehicle. Every vehicle we sell comes with a Vehicle Return Program, which allows our customers to return their vehicle if they are dissatisfied for any reason. For our finance customers, the return timeframe is 5 business days after the time of sale, and for our lease customers, the timeframe is 24 business hours after sale.

We understand that there are certain situations that warrant closer review. Customer Relations exists to review situations such as these and provide the best options of assistance available. I would really like to speak with you to find an amicable resolution to your concerns, however, since this review was left anonymously, I was unable to locate an account. Please feel free to reach out to our Customer Relations Department at 888-290-0148 and a member of our team would be more than happy to assist.

Thank you for your time and I hope you have a great day.

Tyler – Customer Relations
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Value for money

What a royal pain to deal with this company. Spent a total of 8 hours over 2 nights to get this car.

Salesperson was apparently new and not well versed in procedures. One painful step at a time, each taking too long. And they audio and videotape the online contract signing process, supposedly for quality control. But I'm sure this is for further proof that you agreed to terms.

Insulting and extreme. Got the car home and next day in the light, find tires are all dry rotted. But they don't cover tires, too bad. Buy new tires and find the brakes need replacing too.

But they don't cover brakes, too bad. Several hundred dollars later, both are fixed.

They give good lip service, but when reality sets in, you'll be on your own. Yeah, we got the car but don't know that we would ever do this again, or recommend them.

Product or Service Mentioned: Car.

Reason of review: Bad quality.

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