Reply by Drivetime

Hello Johnnie,

Thank you for taking the opportunity to provide your feedback. I am deeply sorry to hear that you are unhappy with your DriveTime vehicle due to the issues you mentioned.

Given the content of your review, I would like to look into this matter further in order to determine why these repairs that you mentioned are not covered under the terms of your extended vehicle service contract.

Please know that I will be reaching out to you within the next 24-48 business hours in order to discuss this matter with you in further detail. If you are in need of more immediate assistance, please feel free to contact my Customer Relations team at (888) 290-0148.

Respectfully,
Jacob – Customer Relations
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We purchased a car 8 months ago and it has stop running. Took it to a dealer to be repaired found out the timing chain has a crack in it the exhaust has a crack in it and there are small medal pieces inside the motor.

Service people from Silverrock said they aren't gonna pay for repairs because it's not covered. But mind u we have the extended warranty on engines but they say it's not covered.

Scam company they will not work with u on fixing your car but want u to continue paying for a car u can't even drive. Not happening they can have their LEMON!

Review about: 2011 Chevrolet Equinox Car.

Reason of review: Warranty issue.

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