Drivetime's reply to: They approve me then came & took my car 5 weeks later

Hello,

Thank you for bringing this matter to our attention and I am sorry if you felt that we misled you in any way during our verification process.

Please know that every vehicle sold is subject to an after-sale review and verification of the information you have provided to us. This was agreed upon during your sales process and is included in your signed contract.

Again, my apologies regarding this matter. Should you wish to discuss this further, I encourage you to reach out to our Corporate Customer Relations Department at (800) 965-8043 and a representative will assist you.

Respectfully,

Jodi-Customer Relations
Anonymous
map-marker Atlanta, Georgia

They approve me then came & took my car 5 weeks later

They called asking for additional verification for my employment 5 weeks later after I put a down payment & paid a car payment they are scammers & petty *** *** but I am filing a civil case against them

Drivetime's reply to: Piece of Junk

Hello Johnathon,

Thank you for providing your review and I truly apologize for the mechanical concerns that you are currently experiencing.

Please know that all of our vehicles are inspected prior to sale to prevent these concerns. The vehicles sold from DriveTime are pre-owned and as a result there are times where mechanical concerns may arise post-sale. For this reason every vehicle sold from DriveTime comes with a 30-day/1,500-mile Limited Warranty, along with the optional Vehicle Service Contract, to assist in these situations.

Please keep in mind that at times repairs will be needed on the vehicle that will be considered a non-covered component and would be considered the customers’ cost of ownership.

I would encourage you to contact our Customer Relations Department at (800) 965-8043 where a representative will be glad to assist you further.

Respectfully,
Jodi-Customer Relations
Anonymous

Piece of Junk

Needs new engine, brakes, steering clicking, struts bad, metal shavings in oil,

Reason of review:
Bad quality

Drivetime's reply to: The car fax is not true

Hello,

Thank you providing your review and I am sorry if you were not happy with your DriveTime experience.

I want to assure you that all of our vehicles are inspected prior to being placed on our lots for sale, in addition to our inventory changing on a daily basis. I would like to look into your situation to see what assistance I can offer, however with no details left in your review, I am unable to determine your concerns.

To best assist and address your concerns, please contact my team, Customer Relations, at (800) 965-8043.

Respectfully,
Jodi-Customer Relations
Anonymous
map-marker Scottsdale, Arizona

The car fax is not true

Don't buy cars from drive time remember they used to be called ugly duckling and still sell *** cars to people

Reason of review:
Poor customer service

Drivetime's reply to: We can't refinance our car because you sold us a high mileage vehicle our credit has not getting better and we never missed a payment. Are you reporting our payments because our car I insurance has.

Hello,

Thank you for taking the time to share about your experience. I want to apologize for any dissatisfaction. Please know that while we do inspect and sell our vehicles, we usually go through our preferred lending partner, Bridgecrest, for financing. In regards to mechanical repairs you are facing, please know that we inspect all of our vehicles prior to placing them on our sales lots. With that being said, since our vehicles are pre-owned it is unknown if or when these sort of concerns may arise. I would like to ensure that your concerns are properly addressed. At your earliest convenience, please contact my Customer Relations team at (888)290-0148.

Thank You,
Kaitlyn – Customer Relations
Joey L Vjr
map-marker Newark, Ohio

We can't refinance our car because you sold us a high mileage vehicle our credit has not getting better and we never missed a payment. Are you reporting our payments because our car I insurance has.

We got car and the warranty people cant fix anything. Loan bigger than car worth. They wont trade until we pay 10 grand

Drivetime's reply to: Resolved: BUYERS BEWARE

Hello Catherine,

Thank you for bringing this to my attention. I want to deeply apologize that you have encountered these concerns with your vehicle. Please know that while we inspect all of our vehicles prior to placing them on our sales lots, since they are pre-owned it is unknown if or when these sort of concerns may arise. It is for this reason that we offer the 30 day Limited Warranty on all of our vehicles along with optional Vehicle Service Contract. With that being said, I see that you have been in contact with my Customer Relations team and encourage you to maintain contact so that we may reach an amicable resolution.

Thank You,
Kaitlyn - Customer Relations
Resolved
Catherine S Kjq
map-marker Hilliard, Ohio

Resolved: BUYERS BEWARE

Updated by user Jan 11, 2019

UPDATE: After a lot of phone calls and stressing the importance of my safety they finally agreed to cover all 3 tires.

Original review Jan 06, 2019

BUYERS BEWARE!!! I recently purchased a car at Drivetime in Columbus, Ohio.

The actual buying experience was great, the person who helped me was very nice and worked with me to get me a car. A few days after driving it I noticed it pulling to the right, I had a 30 day warranty with SilverRock so I took it to a place in their network for an alignment. The dealership I took it to informed me that I had 3 bad tires, needed an alignment and the battery tested extremely low. They called in the claim and were told the battery and alignment are covered but not the tires.

They refuse to replace them, and continue to fight with me about it as if it were going to bankrupt them to do so. They are ignoring the full diagnosis of the tires that state they are cupped on the inner and outer tread, and the tread is reading at 5/32, 5/32 and 4/32. This cupping not only causes road noise and a less than smooth ride, but it causes me to hydroplane when it's raining. When I mentioned this to the manager, Morgan, he simply told me all cars hydroplane all the time and there is nothing wrong with these tires.

So I want to warn you that this is how they handle their business, they are jeopardizing the SAFETY of their customers and ignoring the warnings from 2 different mechanics. They do not feel this is their mistake nor should they fix it. I flat out told them I do not feel safe on the road with the condition of these tires but they continue to dismiss my claims and talk to me as if I were a child. Now I realize I bought a used car, but there is no excuse for it to have these issues that should have been checked and replaced before I drove it off the lot.

DriveTime and SilverRock are highly unprofessional, unreasonable and are perfectly fine with me driving on dangerous tires that can easily be replaced. I feel taken advantage of and completely unsafe in my newly purchased vehicle.

If I had the option to return it I would, but I no longer have my original car. I DO NOT RECOMMEND THIS COMPANY.

Cons:
  • No concern for the safety of their customers
  • Difficult
  • Unreasonable
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Drivetime's reply to: Disappointing

Hello Tyler,

Thank you for providing your review regarding your recent visit to your local DriveTime dealership. I apologize that you were not happy with the required down payment that was needed for your vehicle of interest.

In regards to the down payment, please know that the down payment is based on information you provide to the dealership such as proof of income and credit score, as well as the specifications of your desired vehicle. Our dealerships will provide information on whichever vehicle you are interested in; however, want to ensure you are happy with your purchase so will not attempt to persuade you into a vehicle that does not suit your needs. I am sorry that little effort was made from our sales staff in showing you other vehicles that might have been of interest.

Should you wish to discuss your experience further, please contact our Customer Relations Department at (800) 965-8043.

Respectfully,
Jodi-Customer Relations
Tyler M Ted
map-marker Corpus Christi, Texas

Disappointing

Tried to go in and get approved for a truck that I really needed for work, I have bad credit but make good money. They didn’t help for *** $6,600 down for a truck that is $18,800?

That’s insane. Plus they didn’t even try to talk me into anything else, so screw drivetime

Drivetime's reply to: Warranty

Hello,

Thank you for writing your review and I understand your frustration regarding the mechanical concerns you have experienced since purchase.

Please know that all of our vehicles are inspected prior to sale to prevent these concerns. However, the vehicles sold from DriveTime are pre-owned and as a result there are times where mechanical concerns may arise post-sale. For this reason every vehicle sold from DriveTime comes with a 30-day/1,500-mile Limited Warranty, along with the optional Vehicle Service Contract, to assist in most situations.

Please keep in mind that at times repairs will be needed on the vehicle that will be considered a non-covered component and would be considered the customers’ cost of ownership.

Should you wish to discuss this matter further, please contact our Customer Relations department at (800) 965-8043.


Respectfully,

Jodi-Customer Relations
Anonymous
map-marker Charlotte, North Carolina

Warranty

since ive had this car. ive replaced the battery no reimbursement

tires

car still shakes

not happy and nothing has been done about it. except take out the payments. cant wait to trade it .

Drivetime's reply to: Drivetime, Bridgecress and SilverRock

Hello Joey,

Thank you for providing your review. I truly apologize for the mechanical concerns you experienced regarding your vehicle overheating so soon after purchase. As well as, the several repair facilities you had visited in order to get this matter resolved.

Please know that all of our vehicles are inspected prior to sale. The vehicles sold from DriveTime are pre-owned and as a result there are times where mechanical concerns may arise post-sale. For this reason, every vehicle sold from DriveTime comes with a 30-day/1,500-mile Limited Warranty, along with the optional Vehicle Service Contract, to assist in these situations.

In addition, every vehicle sold from DriveTime comes with a 5-Day Vehicle Return Program (VRP). The VRP gives our customer the ability to return the vehicle for any reason within the first five calendar days after purchase and terminate the Simple Interest Retail Installment Contract. The VRP guidelines are outlined on page one of your purchase agreement.

Our main goal is to provide the best in customer service and to gain each customer’s trust. Again, my apologies if you feel that we misled you in any way during your sales process. Should you wish to discuss this matter further, I would encourage you to keep in communication with our Customer Relations department at (800) 965-8043.

Respectfully,
Jodi-Customer Relations
JOEY T Ngi
map-marker Fort Worth, Texas

Drivetime, Bridgecress and SilverRock

I purchased a vehicle from Drivetime location Gulf Freeway Houston, TX. Purchased date 11/02/18.

On 11/05/18, I the vehicle begin to overheat. I contacted the supervision at drivetime and informed him of the issue. Then after was referred to contact Silver Rock the vehicle warranty company. Silver Rock informed me to take the vehicle back to drivetime due to I was with the 5 day grace period of the vehicle, and I could either trade out the vehicle for another or just get a refund of the purchased amount.

Drivetime informed me they were unable to do either and referred me to PepBoys at10604 Fuqua ST. Houston, TX. 77089. The representative at that location informed me it was the vehicle thermostat and needed to be replaced and they were unable to make the necessary repairs at that location.

The representative did inform me the vehicle should have never been sold to me in that condition but would contact Drivetime and Silver Rock to assure there was transparency on all ends. Silver Rock came back and said take the vehicle to PepBoys located at 3704 Garth Rd. Baytown, TX 77521. I took the vehicle to that location and was informed I should have never been sold the vehicle as well.

A diagnosis was done on the vehicle and the cooling fans were replaced as well as the thermostat. The cooling fans were replaced but the PepBoys at 3704 Garth Rd. Baytown, TX stated they would not be able to replace the thermostat. But I had to bring it back the following day.

I took the vehicle back to to Baytown the following day and was informed by the body shop they would be unable to replace the thermostat and to take the vehicle back to drivetime. I contacted Rebecca with Silver Rock warranty company contact number 877-584-**** and she informed me to take the vehicle to another body shop. As of this moment Drivetime refuses to take ownership that they sold me a lemon and Silver Rock refuses to except responsibility either. My sales person at drivetime was Corey.

The mangers at Drivetime that I have spoken with thus fare was Miss. Evon and Jackie. Miss Evon stated that to me on a call that took place on 11/18/19. That it was the repair shop issues and Drivetime has nothing to do with that.

*PLEASE TAKE YOUR BUSINESS AND MONEY ELSE WHERE. DRIVETIME AND SILVER ROCK ARE CROOKS AND LIERS*

Reason of review:
Warranty issue

Drivetime's reply to: Easy to way to get screwed because of bad credit

Hello,

Thank you for writing your review. I am sorry to hear that you are dissatisfied with your vehicle purchase due to the overall structure of your loan.

Please know that it is our goal to be transparent with our customers regarding the cost of our vehicles at the time of sale, which is why we disclose our prices online and post them on every vehicle sold from our dealerships. Additionally, it is important to mention that we provide a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, the finance charge, the amount financed, the total amount expected to be paid throughout the life of the loan, and the total sales price.

That said, I want to apologize again for any confusion regarding the price of your vehicle. If you have any additional questions regarding your payment history or loan structure, I strongly recommend that you reach out to your lien holder directly.

Respectfully,
Jacob – Customer Relations
Anonymous
map-marker Gastonia, North Carolina

Easy to way to get screwed because of bad credit

After paying my monthly payments ever month for over 5 years. I still had 14 months left till it was paid off.

At $454.00 a month when I traded the truck in I had paid over 22,000 in with a years worth of payments left. At 27% interest would have finally paid $30,000 for a for a vehicle on worth $4000 bucks. But if you have bad credit.

It's easy to get approved. Just bend on over after signing your name on the paperwork Like

Reason of review:
Problems with payment

Drivetime's reply to: NEVER USING DRIVE TIME EVER AGAIN

Hello,

Thank you for taking the time to share about your recent experience. I cannot apologize enough for the mechanical frustrations that you have encountered since purchase. Please know that while we do inspect all of our vehicles prior to purchase, they are pre-owned. It is for this reason that we offer a 30 day/1,500 mile Limited Warranty as well as optional Vehicle Service Contract. I would greatly appreciate the opportunity to review these concerns with you directly to reach an amicable resolution, however I cannot locate an account with the information provided. At your earliest convenience, please contact my Customer Relations team at (888)290-0148.

Thank You,

Kaitlyn – Customer Relations
Anonymous
map-marker Los Angeles, California

NEVER USING DRIVE TIME EVER AGAIN

Wtf Don't you even tell me about your phoney inspections I don't want to hear it. I got my car July of 2017 and shortly after I got it I had to replace my brakes, they we're in horrible condition!

This becomes a safety issue! Then I took it to have the oil changed and guess what it was horrible and very dirty! By this time my basic warranty has expired and my oxygen sensor went out 180 to fix and the air bag sensor went out and that is roughly 200 and none of these are fixed because I don't have the money! Now for the big issue my transmission went out well thank goodness I bought the extended warranty and I thought it would be great well they had my car for 3 weeks before I got it back and guess what I've only been driving it a short time and the transmission is out again and I can't even drive the car they expect me to once again pay for a tow truck to come pick up my car and take it to the mechanic to look at the transmission again.

I am so dissatisfied right now I have a car I have to make payments on but I can't even drive it I haven't been able to drive it in 3 weeks and I'm still trying to come up with the money to have it towed to the shop to have it fixed again.

Maybe it's time for me to contact an attorney on this because I'm not getting the satisfaction and the company really doesn't care that I'm having this experience. I would never recommend drive time to anyone my fear of buying a car has now been Justified I was better off not dealing with this.

Reason of review:
Bad quality

Drivetime's reply to: Resolved: Pissed Off

Hello,

Thank you for providing your review. I truly apologize if you feel that we misled you in any way pertaining to our verification process when qualifying for a vehicle.

Our approval process is subject to several factors, including but not limited to; proof of residency, credit score, and valid proof of income. Once at the dealership, they will require documentation to confirm your identity and the accuracy in the information you provided in order to qualify. Please keep in mind that approvals are subject to change based on the documents provided at time of sale.

In regards to the account status and any refund due, I would encourage you to contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist you further.

Respectfully,
Jodi-Customer Relations
Resolved
Elexia Bwb
map-marker Langhorne, Pennsylvania

Resolved: Pissed Off

Long story short I purchase my car provide my pay stubs place a down payment everything was great. Until 3 weeks after having the car I was asked to provide bank statements.

Due to me switching banks i did not have a recent statement just yet but i did provide old bank statements even a statement from my cash app where my direct deposit was going to. About two weeks after my car was took away from me. After talking to the lien holder Bridgecrest they informed me that they were not the one that took the car, and everything was fine on their end and i needed to call the dealership. After going back and forth with the manger at the dealership he told me that someone from my job "called" in to say that i no longer work for the company.

I called my job headquarters to speaks to the payroll admin. Was told there's no way anyone would have called and do a verification over the phone and they do not see any paperwork from DriveTime. After going back and forth and speaking to multiple customer service people with DRiveTime i was told i will not be getting the car back and it s consider fraud on my end, and the only way i will be getting my money back is after the car is took back to the dealership.

Well when i went to get my property from the car they lady at the tow yard told me there is no way this car is leaving the yard unless its going starlight to the auction. The bank loan is still open on my credit and i can not get a new car until that is closed and i also have not been told when i will be receiving a refund.

Cons:
  • Bad customer service
  • Customer support

Drivetime's reply to: A big issue can go away with a check engine light reset!

Hello Luis,

Thank you for writing your review and can certainly understand your frustration regarding these unfortunate events.

I would strongly encourage you to stay in communication with our Customer Relations department at (800) 965-8043 so we may reach an amicable resolution regarding this matter.

Respectfully,

Jodi-Customer Relations
Luis H Igv
map-marker Mount Laurel, New Jersey

A big issue can go away with a check engine light reset!

I purchased a vehicle at Drivetime in Pompano Beach Florida (Bridgecrest, is the bank that handles their financing. Per their rules, I have a 5 day return policy if I find that my vehicle is not working properly. I took the vehicle to their authorized repair shop who could not fix the issue, so an authorized dealer of the manufacturer was the only viable way to fix it. Not only was I given the runaround to make their 5 day rule pass, but the vehicle was kept for repairs for over a month. I called DriveTime and they tell me that the return date was April 16th, Bridgecrest told me I had until the 17th... again, which day is it?

As a result I lost the new job I had started, which put me in the negative on my term. Just over a year later, the vehicle is now having the same issue that it had when I bought it. I called Silver Rock Repairs (contracts with Bridgecrest/Drivetime) to handle post warranty repairs, and I was told that the issue is not covered under warranty, so all and any repairs will have to come out of my pocket. I contacted Bridgecrest and all they could do was push my balance to the back end of my term, in other words nothing was done for me that would not ensure they get paid regardless. Also, this is the second vehicle that I am purchasing from Drivetime and I am getting 3rd class treatment.

I have contacted all parties involved.

I have been told by all 3 parties involved it’s not their fault.

And my favorite part: I keep requesting the inspection center records for MY CAR and I keep getting told that I can only see them by court ordered subpoena. Why? So they can make it seem like it’s too hard to get the records and discourage buyers from getting records to prove they sell you *** cars with issues which all can be fixed with a reset button on a diagnostic device, and once the vehicle is in the buyers hand.... too late Mr. Customer you’re stuck with your crap vehicle that DriveTime knew was faulty and did not want to spend THEIR money on repairs and now you the customer have to repair your car if you want to keep driving it AND pay for it or else, we send the repo truck to recollect ...

Frauds frauds frauds frauds

Drivetime's reply to: Pissed customer

Hello Jacqueline,

Thank you for providing your review and I can understand your frustration regarding the multiple mechanical concerns you have experienced over the past six months.

Please know that all of our vehicles are inspected prior to sale to prevent these concerns. However, the vehicles sold from DriveTime are pre-owned and as a result there are times where mechanical concerns may arise post-sale. For this reason every vehicle sold from DriveTime comes with a 30-day/1,500-mile Limited Warranty, along with the optional Vehicle Service Contract, to assist in these situations. Please keep in mind that at times repairs will be needed on the vehicle that will be considered a non-covered component and would be considered the customers’ cost of ownership.

In addition, the tow reimbursement is contingent on the vehicle being at the repair facility and the claim being covered under the warranty. Should you wish to discuss this further, please contact our Customer Relations department at (800) 965-8043.

Respectfully,
Jodi-Customer Relations
Jacqueline H Bpi
map-marker Houston, Texas

Pissed customer

I bought a 2012 Buick Verano,in Feburary of this year.The car ran great.in July all thr lights came on,bought it to the shop and SilverRock the warranty company dud not civer the reoaird.i soeng $800.out of pocket.Just September 28,my car eould not start,key got stuck in the ignition,had it towed back to the shop,it was not coverd again.i paid 85$ for towing,i was told i eould be reimbursed.never got reimbursed.Do not go to Drive time ion thrrSouthwest freeway in Houston.Scammers.

Drivetime's reply to: ONLINE DOWNPAYMENT

Hello Reginald,

Thank you for taking the time to share your experience with us. I want to apologize deeply for the frustrations that our online pre-approval has caused you. Please know that while we do offer an online pre-approval it is contingent on documentation provided at the dealership level and also the vehicle selected. In regard to providing information on vehicles that you were not interested in, please also know that we want to make sure that our customers are set up for success and look for vehicles that meet both our customer’s needs as well as their budget.

That being said, we appreciate all feedback, both positive and negative, as it offers us direction in better serving our customers moving forward. If you would like to share any further feedback or have any questions, please feel free to reach out to my Customer Relations team at (888)290-0148.

Thank You,
Kaitlyn – Customer Relations
Reginald M Miv
map-marker Charlotte, North Carolina

ONLINE DOWNPAYMENT

That upfront online down payment is a sham. Your should never give out a number that has nothing to do with the car a customer wants.

Just disgraceful and dishonest.

Best believe every review site about you will hear from me.

This not how you do business. Lying to customers who about what they expect to put down on the car they want, is not a very good business practice. The advertisement say, "know what your down payment before you purchase". What you dont tell customers that the down payment is for a car they dont want, or even bothered to look at.

Dishonest and deceptive. Im recommending no one and I mean no one buys a car from you.

Reason of review:
Deceptive Down online down payments

Preferred solution: Deliver on what you say you going to do. Not lie just to get a customer in the door, only to be told the down-payment was meant for another car.

Drivetime's reply to: Haven't had the car 30 days

Hello Markeeter,

Thank you for providing you review and I truly apologize for the recent water pump concerns you have had so soon after purchase. Please know that all of our vehicles are inspected prior to sale to prevent these concerns. The vehicles sold from DriveTime are pre-owned and as a result there are times where mechanical concerns may arise post-sale. For this reason every vehicle sold from DriveTime comes with a 30-day/1,500-mile Limited Warranty, along with the optional Vehicle Service Contract, to assist in these situations.

In addition, I see that you have been in contact with SilverRock, your vehicle service provider. After further review, it looks like SilverRock has agreed to resolve this matter. I would encourage you to reach out to SilverRock at (877) 584-3848 for verification. Should you have any further questions, please feel free to reach out to Customer Relations at (800) 965-8043.

Respectfully,

Jodi-Customer Relations
Markeeter K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Haven't had the car 30 days

Since I have had my car I have had some many problems with it my water pump been out and I'm and getting the run around trying to get it fixed I went to a in net work provider and they don't have the knowledge or equipment to fix my car and the only place that can fix it is the Chevy dealership and the silver Rock people aren't trying to let someone fix it who has the equipment can someone pls help me

Reason of review:
Order processing issue
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