Drivetime's reply to: Everthing!!!!!

Hello,

Thank you for writing your review. I’m sincerely sorry to hear that you and your husband are unhappy with your vehicle due to the pricing concerns you had mentioned, as well as the mechanical issues you had encountered within 6 months of purchase.

Please know that each one of our vehicles is inspected prior to sale in an effort to prevent post-sale malfunctions. However, due to the nature of pre-owned vehicles, mechanical concerns may sometimes arise after the time of sale. For this reason, each vehicle on our lot includes an initial 30-day/1,500-mile Limited Warranty, in addition to the extended Vehicle Service Contract that we offer as an optional product at the time of sale

In regards to our pricing, please know that we try to maintain a sense of transparency by disclosing our prices online and posting them on every vehicle for sale at our dealerships. Additionally, it is important to remember that each customer is provided with a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, and the total sales price.

That said, I want to thank you and your husband for being valued DriveTime customers. If you are in need of further assistance, please reach out to our Customer Relations team at (888) 290-0148.

Sincerely,
Jacob – Customer Relations
Christina L Znb
map-marker District 1, Tennessee

Everthing!!!!!

When my husband and I was purchasing the car we didn't know until we gave them the money for the down payment and sign the papers that we would be paying "triple" the amount of the car. NOW after having the car for less than 6 months the sensors need to be replaced and the engine.

We was coming home about 2 weeks ago and almost did not make it cause the car was losing power and I'm glad we were not on the interstate because we could of been in a bad accident. I can make them off my list of car dealerships not to go to again.

Pros:
  • Way i was treated
Reason of review:
Bad quality

Preferred solution: Price reduction

Drivetime's reply to: Sold a lemon

Hello Carol,

Thank you for sharing with us your experience and I can certainly understand your frustration in regards to your most recent mechanical concerns that you have encountered since purchase.

Please know in an effort to prevent mechanical concerns, every vehicle sold from DriveTime is inspected prior to being placed on our lots for sale to ensure they meet national highway standards. Since our vehicles are pre-owned and we are unable to predict if or when automotive concerns might arise, each vehicle comes with a 30 day/1,500 mile Limited Warranty along with an optional Vehicle Service Contract to assist in most situations. Please also keep in mind that if the repairs needed are determined to be non-covered components, then repairs would be considered cost of ownership.

In addition, I am sorry to hear of the continued concerns you are having with your brakes and I would encourage you to reach back out to the repair facility that initially completed the work since most warranty their services.

Again, I truly apologize for the mechanical concerns that you experienced so soon after purchase. Should you wish to discuss your review further, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.

Sincerely,
Jodi-Customer Relations

carol b Kxc
map-marker Las Vegas, Nevada

Sold a lemon

I have had nothing but problems with the car I bought from Drivetime... the brakes were bad after I owned the car 2 weeks, a hose burst and now I have rack and pinion issues which they say they will not cover under the warranty that cost me 3,000..

I would not recommend Drivetime to anyone. The brakes are still not right.

I have only had the car 2 months and for them not to help me out with these issues is terrible. Will be sure to let everyone know not to deal with them.

Loss:
$1500
Cons:
  • Customer service
  • Given the runaround
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Drivetime's reply to: Bad experience

Hello,

Thank you for reaching out to us. I am sorry to hear of the delay in regards to your registration paperwork being completed.

Please know that at time of contracting, we do our best to ensure all of the necessary paperwork is completed by both the customer and our dealership representatives to avoid any delays. However, I sincerely apologize if this was not reflected during your interaction with us.

Again, I apologize for any inconvenience this has caused. At this time, I would encourage you to reach out to our Customer Relations department at (800) 965-8043 where a representative can obtain more detailed information and provide assistance.

Respectfully,
Jodi-Customer Relations
Anonymous

Bad experience

We bought a car 2 mos ago and they are refusing to get the paperwork done so we can register the car. We now have a car we are paying payments on and insurance that we can’t even drive. Do Not Buy from Drivetime.

Pros:
  • Sales
Cons:
  • Deceitfulness
  • No customer appreciation
Reason of review:
No paperwork for registration

Preferred solution: Deliver product or service ordered

Drivetime's reply to: Horrible Car

Hello Kareem,

Thank you for leaving your feedback. I am sincerely sorry to hear that you have been having continued issues with your vehicle.

Please know that each of our vehicles are inspected in an effort to avoid these situations for our customers. However, due to the nature of pre-owned vehicles, mechanical malfunctions may sometimes arise after the point of sale. For this reason, each vehicle on our lot includes an initial 30-day/1,500-mile Limited Warranty, in addition to the optional Vehicle Service Contract that we offer our customers at the time of signing.

That said, I want to apologize if your recent experience with SilverRock, our warranty and service contract administrator, had led to further dissatisfaction. Please know that the SilverRock claims team makes their best effort to ensure that any known mechanical issues are addressed during each customers’ initial visit to an in-network repair facility. However, there are sometimes instances in which vehicle issues may persist after the initial visit, and I want to apologize if this was the case during your recent claim.

Thank you again for leaving your feedback. If you would like the opportunity to discuss this matter with DriveTime directly, please contact our Customer Relations team at (888) 290-0148.

Respectfully,
Jacob – Customer Relations
Ellis K
map-marker Marietta, Georgia

Horrible Car

I purchased a vehicle and the extended warranty from Drivetime and have had nothing but issues with this vehicle from the time I received it. I have reached out to drivetime about my issues and haven't gotten a response.

The warranty company has not been any help in fixing my car they keep fixing the same issue over and over and causing me more money out of pocket to rent cars and pay for transportation.

This car has been a nightmare and I no longer desire to have the headache from something that I'm paying for. Anyone reading this don't buy from Drivetime this has been a horrible 6 months!

Loss:
$26980
Cons:
  • No resolution
  • No communication
  • Warranty company gives run around
Reason of review:
Horrible car

Preferred solution: Full refund

Drivetime's reply to: Disappointed

Hello Mark,

Thank you for sharing your feedback. I want to sincerely apologize for any frustration you had experienced due to the dealership inventory concerns mentioned in your review.

Please know that transporting vehicles between dealerships is not considered to be a standard option for our customers, and in most cases the customer would be required to visit the dealership with the desired vehicle. That said, we still try our best to accommodate our customers by transporting vehicles whenever possible, and I want to apologize if we were not able to come up with a suitable solution for this situation.

Thank you again for sharing your feedback. Moving forward, I hope that we have another opportunity to have you as a customer in the future.

Respectfully,

Jacob – Customer Relations
Mark G Phr
map-marker District 4, Maryland

Disappointed

I made a reservation 2 weeks ago to go look at a F150 at a certain location. I phoned 2 days before to confirm the appointment and make sure that the vehicle was going to be there.

At that moment, I was informed that the vehicle will not be there and that I had to put down the down payment before the vehicle I wanted would be delivered to the location.

I understand that there is apparently a 100% money back guarantee if they cannot find me a vehicle I want. However, you are asking me to put down a payment on a vehicle that I have never seen and had no intention of showing me the vehicle I requested.

Reason of review:
Poor customer service

Drivetime's reply to: Waste of time

Hello Lisa,

Thank you for taking the opportunity to share your feedback. I want to sincerely apologize for any confusion that occurred during your recent inquiry through our company.

Please know that our sales representatives make their best effort to provide potential customers with the most up-do-date information regarding our inventory and pricing before visiting our dealership. That being said, it is important to keep in mind that dealership inventory can change on a regular basis, and I want to sincerely apologize if this had a direct impact on your overall experience.

That said, I am truly sorry to hear that this experience had left a negative impression of our business as a whole. If you have any additional questions regarding a potential vehicle purchase, please contact your local DriveTime dealership.

Thanks,

Jacob – Customer Relations
Lisa A Wdt
map-marker District 1, Mississippi

Waste of time

Don't lower yourself to walk into Drivetime!

I applied online and was approved with $95.00 down..After reading the horrible reviews i decided to take another route. Then Brittany called me from Drive Time.

She was very nice, had an answer for every complaint that I told her about and assured me it wasn't like what I was describing. She told me they had the vehicle I wanted on the lot...price seemed fair so I decided to give it a try. She said "I will see you when you get here" We drove 20 miles to be told that Brittany was from a call center not from the dealership. Marcus asked what he could do for me.

I told him I wanted to look at the Enclave.

He went to check and came back to say they didn't have an Enclave!

What a joke! Brittany who didn't even work there lied to me to get me there to see a vehicle they didn't have!

Reason of review:
Not as described/ advertised

Drivetime's reply to: Scammers

Hello Rebecca,

I am truly sorry to hear that your vehicle was deemed a total loss and I greatly apologize for any frustrations the total loss process may be causing you.

In regards to your account standings and any payments due, I would encourage you to contact Bridgecrest at 800-967-8526 for further clarification pertaining to your financial obligations.

Again, I am sorry to hear of your current situation and appreciate you reaching out to us. Should you wish to discuss this matter further, you may contact our Customer Relations team directly at 800-965-8043.


Sincerely,

Eva-Customer Relations
Rebecca D Uhl

Scammers

So my car was a total loss. Insurance paid the claim.

I had to continue payments until they finished processing claim. Ok. Made 2 more payments. Then they said ok gap takes 4-6 weeks to settle claim.

You will need to make more payments.

So what you want to scam me out of 3 more payments when they no the car is paid off. I just wanted another car. No have to wait 6 weeks till gap pays off loan.

Yeah that is a total scam

I will never do business with this company again. This is just a big scam to get more money for a car that is paid in full.

Drivetime's reply to: Worst experience of my life. I would not recommend them to my worst enemy

Hello,

I am really sorry to hear you were dissatisfied with your DriveTime visit due to the long wait and the condition of the vehicle you found.

I want to assure you that our goal is to create a personalized and comfortable experience for all of our potential customers. Furthermore, we make our best effort to ensure our vehicles are presentable and up to DriveTime standards. I want to further apologize if this was not reflected in your recent experience with our dealership. I do want to inform you that we do get new inventory on a daily basis.

We appreciate all feedback and will be providing any applicable coaching or training opportunities in an effort to prevent this situation in the future. If you have any additional feedback or any questions, please don’t hesitate to contact our Customer Relations team, at 888-290-0148.

Kindly,
Eva-Customer Relations
Anonymous

Worst experience of my life. I would not recommend them to my worst enemy

Arrived at the dealership and after waiting 2 hours they only had 1 vehicle to look at and it was a mess. They suck.

Reason of review:
Poor customer service

Drivetime's reply to: Waste my time 200%

Hello Stephanie,

Thank you for sharing your feedback. I want to apologize for any frustration you had experienced during the purchasing process at our dealership.

Please know that any document requests made by our dealership are not done as an inconvenience to our customers. Rather, our representatives want to ensure that all customer documentation meets the necessary requirements prior to submitting the paperwork to our financing partner, Bridgecrest. This is done in order to avoid any potential complications during the post-sale verification process.

That said, I want to apologize again for any inconvenience that this situation had caused for you. If you have any additional questions or concerns, please contact our Customer Relations team at (888) 290-0148.

Respectfully,

Jacob – Customer Relations
stephanie t Idw
map-marker Houston, Texas

Waste my time 200%

I had doubts but went anyway. Business owner for over 3 years.

Went found a vehicle, calculated my down payment and took the down payment from my credit card, gathering all my information (I thought). They drove the vehicle from temple called me to tell me the car was there. they needed more information? the information about my business with it showing my name on it.

after getting it all from legal zoom faxed over, still wasn't enough. First said because my bank statement didn't have my name on the statement but it had my business name only. Well when you took my $1700 down payment the credit card I used had both. The payment provided showed I was the sole prop.

and manager of the business. I then needed something that showed I was the owner of the business??? then it was my bank statements needed to have my name also, then it was the bank statement ending balance needs to show positive amounts each month. I then asked why do they need to know ALL my transactions, the banks statements was a total of 26 pages for the 3 months.

Went for a test drive everything, we were ready to sign the papers she gathered and they still came back with something else. After spending an extra 3 hours there I said enough. This is Jesus telling me I don't need the vehicle. They wasted my time all because the bank statements didn't have my name on it but the name of the business but had all the paperwork that showed I was the owner of the business.

When I filed taxes the name of the business is there and I signed my name, no where did the tax office come back and said no because your name isn't right along the business name. Keep telling me well another customer had this and that so why don't I have that. My company checks has only the business name on it, however when I go to withdraw money, they ask me for my id and see I am the OWNER of the business. So the bulk of my evenings in one of account I guess making $10,000 a month wasn't good enough for a $15,000 truck.

A COMPLETE WASTE OF TIME!! They had to refund my $1700 because of my name wasn't on the bank statement after telling me I was good on my paperwork. Three days was wasted.

I could have gone to Dodge been there for 6 hours and been done. Wtf Wtf Shrug Bla-bla Bla-bla Bla-bla Bla-bla

Loss:
$12
Pros:
  • Frustrating
  • Vehicle
Cons:
  • Given the runaround
  • Run around from customer service
  • Fact they didnt believe i was the owner of the business
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Drivetime's reply to: No Stars

Hello Aniessa,

Thank you for reaching out to us and I am sorry to hear of your disappointment in regards to your overall DriveTime experience. I can certainly understand your frustration pertaining to the mechanical concerns you encountered just days into your purchase, in addition to the lack of customer service you received during this time.

Please know, all vehicles sold from DriveTime are pre-owned and inspected prior to being placed on our lots for sale. With pre-owned vehicles we are unable to predict if or when mechanical malfunctions might arise, therefore, each vehicle comes with a 30 day/1,500 Limited Warranty, along with an optional Vehicle Service Contract to assist in most situations.

Our main goal is to provide the most accurate and knowledgeable information, in addition to providing the best in customer service and I am truly sorry if you left feeling otherwise. In reference to documenting accounts, should a representative unsuccessfully notate an account, please know all of our customer calls are recorded for quality assurance and reviewed for coaching opportunities.

We certainly understand that everyone’s time is of importance and I am sincerely sorry if there was a delay in having the repairs addressed due to the repair facilities being unable to assist.

Thank you, again, for writing your review. In addition, I noticed that you have currently spoken to our Customer Relations department and would strongly encourage you to stay in communication with our team should you wish to discuss these matters further.

Respectfully,
Jodi-Customer Relations
Myia Upf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No Stars

If I could leave no stars, I would. I should have listen to the reviews/friends/family instead of giving this company a chance.

Within 5 days after purchase, my car started breaking down. They will give you the run around. Nobody documents any conversation had. They will not be able to provide you with account details or refunds for transportation due to negligence, instead they transfer you to customer relations, which is also a waste of your time.

If you would like to get insulted and upset, by all means you may call them. They do not give any concerns/sympathy regarding the safety of your vehicle or to your personal self as well. Once they sell the car, they will wash their hands with you. Customer service is poor!

They will tell you once you that you have full coverage warranty up to a certain amount, but it does not cover anything according to the warranty company. I have also had a rep from the warranty company inform me of how unprofessional they are and also, how they always get complains regarding the vehicle after purchase. Says a lot about both companies. Do not bother paying more for the warranty.

Bridgecrest is a total joke! I went to 5-6 different mechanics within the time frame of 1-2 months after purchase. These mechanics all informed of different issues with my vehicle. I am currently STILL DEALING with the same issue I initially started with and will now have to take further legal action to get thing done.

Please be advised, Turn around and spend your money elsewhere. This whole process is a joke and I should've stayed with my old broken down car. At least someone could honestly tell me the issues with the vehicle instead of sending me to all these shops who do not know how to do their job either.

The list can go on... but you get my point!

Cons:
  • Bad quality cars
  • That they take advantage of you
  • Runaround from their support team

Drivetime's reply to: STAY AWAY

Hello Michael,

Thank you for writing your review and I am sorry if our inventory selection was limited to you based off of your down payment. In addition, I apologize if you were misled in any way in regards to our Trade-In Program.

Please know that when you arrive at the dealership your down payment requirements are based on the information provided such as proof of residency, proof of income, credit score and your vehicle of choice. Our goal is to find a vehicle that best fits your needs and to help set you up for financial success throughout the life of the loan.

Additionally, DriveTime customers may trade in their vehicle at anytime and anywhere. However, if there is a remaining balance due on the account after the trade appraisal amount, DriveTime is unable to assist with any of the remaining balance. Please know the trade-in value is determined at the dealership based on the current condition of the vehicle.

Again, I understand your frustration in regards to your overall experience with DriveTime. Should you wish to discuss this further, please contact our Customer Relations department at (800) 965-8043 where a representative will be glad to assist.

Respectfully,

Jodi-Customer Relations
Michael C Alo
map-marker Schaumburg, Illinois

STAY AWAY

9 months ago I needed a car and I went to Drive Time. the sales lady ran my credit and with what I had for a down payment she gave me options on the cars I can choose from, not a lot to choose from.

she told me pick a car and after 6 months I can come in to upgrade my car to something better. so 9 months later and having payments on time and paying a little extra I call to upgrade. Well the Schaumburg location is closed down so I called another location and they said it is not true and that you need to have $4500 or less to upgrade. I am so pissed.

I would have never bought the car if I could not upgrade in 6 months. they lie and they are rude, they will tell you anything to sell a car. no wonder why they closed the location. they don't want to listen to the customers they have lied to.

I will never recommend Drive Time to a friend or to my worst enemy. STAY AWAY FROM DRIVE TIME!!!!!!!!!

Cons:
  • Being lied to about upgrading my car
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Drivetime's reply to: Drivetime sold me a Lemon

Hello Kevin,

Thank you for providing your review and I can certainly understand your frustration regarding your mechanical concerns.

Please know that all of our vehicles are inspected prior to sale in an effort to prevent these concerns. The vehicles sold from DriveTime are pre-owned and as a result there are times where mechanical concerns may arise post-sale. For this reason every vehicle sold from DriveTime comes with a 30-day/1,500-mile Limited Warranty, along with the optional Vehicle Service Contract, to assist in these situations.

Please keep in mind that at times repairs will be needed on the vehicle that will be considered a non-covered component and would be considered the customers cost of ownership.

In regards to the remaining balance that would still be due on your current loan, I would encourage you to reach out to Bridgecrest, your loan servicing provider, at (800) 967-8526 where a team member can assist you further.

Again, my apologies to you in reference to your overall experience with DriveTime. Should you wish to discuss you concerns further, please contract our Customer Relations department at (800) 965-8043.

Respectfully,
Jodi-Customer Relations
KEVIN G Loc

Drivetime sold me a Lemon

After 2 engine replacements, a broken lifter, 2 flat tires, wheel bearings cracking, an o2 sensor that was ripped out. I decided that paying 197 every two weeks for a car that is constantly in the shop since my purchase is ridiculously expensive and is keeping me from being able to buy simple things like food, toilet paper, essential bills.

They then sold the car for 250$ and left me with an 11,000$ bill. Im about to grab a lawyer

Drivetime's reply to: Perfect Customer Service

Hello Robert,

Thank you for taking the opportunity to write your review. I want to apologize for any inconvenience or frustration you had experienced as a result of the mechanical problems that appeared shortly after sale.

Please know that each of our vehicles are inspected prior to sale in an effort to avoid these situations for our customers. However, being that our vehicles are pre-owned, malfunctions may sometimes appear after the time of sale. For this reason, each of our vehicles include the initial 30-day/1,500-mile Limited Warranty and optional Vehicle Service Contract that you had touched on in your review.

That said, I want to apologize again for any dissatisfaction this situation had caused. While I am happy to hear that these issues have since been addressed by our Customer Relations team, I welcome you to reach back out at (888) 290-0148 if any further assistance is needed.

Respectfully,
Jacob – Customer Relations
Robert P Inx

Perfect Customer Service

Drivetime - Perfect Customer Service

I have been a previous customer of Drivetime, and never had any problems at all. When the opportunity arose to purchase another vehicle, I jumped at it.

I purchased a 2014 Ford Escape in early February 2019. The people at the Havana location (Colorado) were very accommodating and professional. Shout out to Jose who was constantly calling me with updates, and new car choices.

Less than two weeks after my purchase, my battery went completely dead, and the check engine light came on. I contacted Jodi at customer service. She was very nice, and directed me to the nearest Pep Boys for repair. Since I had already purchased a battery, she asked that I send her the receipts, and she would have a check sent to me. Sure enough, within 5 days, Fedex delivered a check.

The check engine light was caused by a faulty Coolant Bypass Valve. Since it was within 30 days, Drivetime is covering everything, without any out of pocket.

While, I am a little concerned that there would be a failure so soon after I purchased the vehicle, I did get the extended service contract with Silver Rock, so I feel I am going to be protected.

Pros:
  • Customer service
Cons:
  • Overinflated prices over value of vehicle
Reason of review:
Good customer service

Drivetime's reply to: READ THE FINE PRINT ALWAYS!!!!!

Hello Candice,

I am truly saddened to hear that you and your husband have been experiencing hardship following the total loss accident detailed in your review.

Due to the context of your concerns, we would strongly encourage you to reach back out to SilverRock’s GAP department directly, at 888-849-0681, to ensure all options of assistance have been reviewed. Although DriveTime, Bridgecrest, and SilverRock are affiliated companies, all of the businesses operate as separate entities. While we understand the frustrating nature of this situation, it is important to keep in mind that matters regarding total loss, insurance, and loan payoff do not involve DriveTime directly. With that being said, this matter would need to be discussed within the department currently handling your account.

Again, I want to apologize for any frustration this matter has caused. We sincerely appreciate you taking the time to provide us your feedback and I hope that we have another opportunity to have you as a customer in the future.

Respectfully,
Jacob – Customer Relations
Ernestene Uhh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

READ THE FINE PRINT ALWAYS!!!!!

We purchased a kia sorento from gwinnett dealership and in nov. 2018 and on feb 18th, 2019 my hubby total3d it when a guy stopped suddenly in front of him, well because the insurance company was taking forever to investigate the claim, we needed a vehicle.

We were told by bridgecrest we could go to the dealership and get another car while we waited for them to pay the claim. We went the next day to get one and was told because we had an open loan already, we had to wait until claim was paid before we could get a car. I called Bridgecrest back to inform what dealer had said and was told oh well maybe you shouldn't have wrecked the kia we gave you already. Then when insurance saw that i had made a payment 3 days late to them, they refused to cover the claim.

So I called SilverRock to see if gap coverage would pay off the loan and was told no they only pay if we had insurance. So now we have no vehicle, have to still pay for a totaled vehicle, and feel like we have been completely screwed over by them.

Anonymous
map-marker Greenville, North Carolina

I am confused

I went online and put in my application and it came back approved with no down payment plus up grade I found a truck 2018 for 25,978 so call Christopher said with 1,000 down I could get the truck.so I kelp looking a found another truck for $16,495 now I need 1,500 to 2,000 down payment to get one
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